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Job Title: Azure Cloud Engineer
About ACT
A forward-thinking technology company headquartered in the USA.
We are committed to delivering secure, reliable, and innovative IT infrastructure solutions.
As we expand our cloud operations, we're looking for a skilled Azure Cloud Engineer to join our team on a contract basis.
This role offers the opportunity to work on a variety of cloud infrastructure and support initiatives within a collaborative, agile environment.
Role Overview
As an Azure Cloud Engineer, you'll play a critical role in the provisioning, monitoring, and maintenance of our cloud infrastructure, with a primary focus on Microsoft Azure. You will ensure high availability, performance, and security of cloud systems while collaborating across IT teams to support ACT's operational goals.
Key Responsibilities
- Provision, configure, and manage cloud servers, storage, and networking across Azure (primary), AWS or GCP (secondary).
- Implement backup and disaster recovery strategies to support business continuity.
- Monitor and scale resources dynamically based on usage patterns and business needs.
- Track and optimize cloud spending through cost management strategies.
- Deploy, configure, and manage Azure Virtual Desktop (AVD) environments for peak performance and security.
Security Administration
- Enforce and audit security policies across cloud platforms.
- Manage IAM policies, roles, and user access controls.
- Ensure compliance with industry standards (GDPR, HIPAA, SOC 2, ISO).
- Support security incident response, vulnerability management, and apply preventative measures (firewalls, IDS, encryption).
Troubleshooting & Support
- Diagnose and resolve cloud performance and availability issues.
- Support deployment and runtime incidents in collaboration with development and infrastructure teams.
- Provide Tier 2/3 support for cloud services and applications.
- Troubleshoot and maintain AVD environments including connectivity, user access, and session performance.
- Maintain adherence to SLAs on issue resolution and reporting.
Automation & Scripting
- Automate cloud management using PowerShell, Python, and other tools.
- Implement Infrastructure as Code (IaC) using Terraform, ARM templates, or CloudFormation.
- Integrate cloud infrastructure with CI/CD pipelines for seamless deployment.
- Work closely with network, security, and development teams to ensure cohesive cloud operations.
- Document cloud configurations, processes, and procedures.
- Develop and maintain playbooks, runbooks, and technical documentation.
- Support internal teams with technical training on cloud solutions.
Customer Service
- Deliver outstanding support through clear, empathetic, and timely communication.
- Log and track support interactions, escalating issues where needed.
- Ensure alignment of support services with business goals and user expectations.
- Maintain detailed logs of incidents, resolutions, and system changes.
- Contribute to performance and incident reporting metrics.
- Stay up to date with emerging cloud technologies and best practices.
- Participate in training and knowledge-sharing sessions within the team.
Required Skills & Experience
- 2–5 years of experience in cloud operations or IT infrastructure roles.
- Strong hands‑on experience with Microsoft Azure, including core services (VMs, Storage, Networking, AVD).
- Working knowledge of AWS or GCP is a plus.
- Proficiency in scripting (PowerShell, Python).
- Understanding of cloud networking (subnetting, firewalls, DNS, VPN).
- Familiarity with security best practices and compliance frameworks.
- Experience using Azure Monitor or equivalent cloud-native monitoring tools.
- Demonstrated ability to troubleshoot complex infrastructure issues.
- Excellent communication and documentation skills.
Education & Certifications
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience.
- Preferred certificates include:
- AWS Certified Solutions Architect – Associate
- Any relevant DevOps or cloud security certifications
Personal Attributes
- Detail‑oriented and technically sharp.
- Positive, collaborative, and customer‑focused.
- Strong ownership and accountability in delivering results.
- Passion for continuous improvement and learning.
Working Conditions
- Must have stable internet connectivity and a suitable home working environment.