Avaya Engineer

Boardroom Appointments; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading recruitment firm is searching for an Avaya Engineer in Cape Town, South Africa. This role involves providing IT technical support across the organization, building relationships with teams, and managing multiple projects under pressure. Ideal candidates have a background in IT with at least three years of experience in an Avaya environment, along with a relevant Bachelor's degree and strong problem-solving skills. This position offers the opportunity to collaborate in a dynamic tech environment.

Qualifications

• Three years of experience in an Avaya environment preferred.
• Avaya certification is a plus.
• 3+ years of experience in software development and/or IT architecture.

Responsibilities

• Provide IT technical support to all teams within the organization.
• Build strong relationships with colleagues.
• Manage multiple projects under pressure.

Skills

Problem analysis

Creative solutions

Client support

Education

Bachelor's degree in Computer Science, Information Technology or related field

Tools

Avaya

Job description

As an Avaya Engineer, you\'ll be responsible for the information technology (IT) support of our business. You will provide IT technical support to all teams within the organisation and ensure that they have access to their devices and data wherever they are in the world. You\'ll be able to build strong relationships with colleagues from other departments in order to share knowledge or solve problems as a team. You should also be comfortable working under pressure, as your work may involve managing multiple projects at once.

Requirements

• Demonstrates problem analysis techniques and is creative and innovative when handling workstation problems.
• Gathers relevant information from the customer, other users, documentation, and communications systems.
• Coordinates with peers and additional resources for incident analysis, resolution, and management.
• Provides direct client support to resolve computer issue

Qualifications

• Three years of experience in an Avaya environment preferred.
• Avaya certification is a plus.
• Bachelors degree in Computer Science, Information Technology or related field required
• 3+ years of experience in software development and/or IT architecture.