Auxiliary Worker

Department of Health; Johannesburg; On-site; ZAR 139 000; Full time

Job summary

A governmental health authority in Johannesburg seeks individuals for a patient-facing role requiring Grade 12. Responsibilities include welcoming patients, managing queues, and communicating issues within a multidisciplinary team. Knowledge of health customer service is essential, with no prior experience required. Candidates should possess strong communication skills and be able to work under pressure. Interested applicants should apply online, adhering to specified guidelines regarding documentation and evaluation of foreign qualifications.

Benefits

Benefits included

Qualifications

• No experience required.
• Knowledge of health customer service and safety measures.
• Ability to liaise with stakeholders.

Responsibilities

• Welcome patients and visitors.
• Control and maintain order in waiting areas.
• Provide health talks to waiting patients.

Skills

Basic numeracy

Literacy

Good communication

Interpersonal relationship

Ability to work under pressure

Education

Grade 12

Job description

• Package : R138 486.00 per annum (plus benefits)

Requirements

• Grade 12. No experience required. Knowledge: A limited range of working procedure in respect of health customer service working environment and elementary duties such as: health and safety measures, planning and organizing. Skills: Basic numeracy, literacy, good communication, sound human relation, ability to liaise with stake holders. Good interpersonal relationship. Have ability to organize and perform routine tasks with minimum supervision. Have ability to liaise with stake holders. Be prepared to work under pressure and be able to work in a team. Sound knowledge of customer care, Patients ‘Rights Charter and BATHO Pele Principles, Ability to plan, handle multiple tasks, communicate tactfully in different languages, be willing to attend training. Be prepared to rotate and work shifts/ weekends, holidays and perform physical labour. It is a legal requirement that employees wear protective clothing. such as: The following will be added advantage: Grade 10 qualification or equivalent qualification. 1 year experience in a hospital environment in a patient facing function and Computer Literacy.

Duties

• Welcome patients and visitors. Control and maintain order in waiting areas. Scree patients and fast tract vulnerable patients. Direct patients to various areas. Manage monitor and control queues. Accurately complete waiting time monitoring tool daily. Identify bottlenecks and alert manager in the specific area. Ensure availability of clean drinking water and cups, complaint/ compliments forms. Check environment for cleanliness and broken equipment. Communicate with members of the multidisciplinary team. Provide health talks to waiting patients. Assist the department to achieve objectives. Solve minor complaints and elevate where necessary. Be aware of activities in the hospital and provide information as needed. Comply with PMDS requirements. Attend meeting and continuous development programmes. Perform other duties as delegated.

Notes

• Applications should be submitted strictly online at the following E-Recruitment portal: http://jobs.gauteng.gov.za. No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to [e-mail]. NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents plus a recently updated comprehensive Curriculum Vitae (CV). Applications without proof of a new Z83 application form and detailed CV will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview).It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer

Department of Health

Location

Charlotte Maxeke Johannesburg Academic Hospital

Closing Date

24-12-2025

Criteria Questions

Do you have Grade 12?

Please Notes

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.