Automotive Service Advisor - Fourways

MoToRecuit; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An independent servicing workshop is seeking an experienced Automotive Service Advisor to manage customer service interactions and service bookings in a fast-paced environment. You will ensure exceptional service delivery while liaising between clients and technicians. Ideal candidates should have at least 3 years' experience as a Service Advisor and strong communication skills. This role offers a competitive salary ranging from R 15,000 to R 18,000 per month, with additional performance-based incentives.

Benefits

Performance-based incentives

MIBCO Provident Fund

Qualifications

• Minimum 3 years’ Service Advisor experience in an Automotive environment.
• Computer Literate (MS Office Suite).
• Clear Criminal record.
• Own transport with valid driver's license and clean driving record.

Responsibilities

• Manage service appointments to optimise workshop efficiency.
• Be the first point of contact for customers.
• Conduct quality checks to ensure brand standards.
• Collaborate closely with workshop and parts teams.

Skills

Customer Service

Communication

Teamwork

Conflict Resolution

Education

Completed Certificated Service Advisor training

Tools

CRM knowledge

Kerridge

Evolve

Drive System knowledge

Job description

Automotive Service Advisor - Gauteng, Fourways

#DriveYourCareerForward – it’s time to get your career rolling in an independent servicing workshop!

Ready to shift your career into top gear and be the face of customer excellence in a high‑end workshop? Our client is on the hunt for a polished, people‑centric Service Advisor who thrives in a fast‑paced workshop, communicates like a pro, and knows how to keep both technicians and customers running smoothly.

In this role, you will be the go‑to contact for customers, managing service bookings, walking clients through their vehicle needs, liaising with technicians, and delivering an exceptional service journey from booking to collection. If you’ve got the passion, professionalism, and automotive know‑how to keep the workshop well‑oiled and customers smiling, apply now!

Remuneration

R 15000 – R 18000 PM CTC depending on experience plus performance‑based Incentive & discretionary bonus – Standard Benefit includes MIBCO Provident Fund

Duties include

Customer Interaction & Care

• Be the first point of contact – greet customers professionally and identify service needs
• Clearly explain vehicle issues and service requirements in simple, customer‑friendly language
• Provide accurate service estimates and obtain approvals
• Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
• Conduct post‑service follow‑ups to ensure satisfaction and address concerns

Service Bookings & Workflow Coordination

• Manage service appointments to optimise workshop efficiency
• Work closely with technicians to ensure timely and quality repairs
• Confirm parts availability prior to job start to avoid delays
• Assist in prioritising workloads and scheduling urgent or breakdown jobs

Administration & Record Management

• Open and manage service orders, job cards, invoicing, and payment processing
• Maintain accurate customer records, warranty details, and service history
• Ensure full documentation for every job, including approvals and technician notes

Quality & Customer Satisfaction

• Conduct quality checks and ensure work meets brand standards
• Drive outstanding customer experience and loyalty
• Handle complaints professionally and elevate if required

Product & Service Knowledge

• Stay updated on services, specials, and vehicle systems
• Promote recommended maintenance and value‑add services

Team Support & Reporting

• Collaborate closely with workshop and parts teams
• Assist with daily / weekly reporting on service performance and customer satisfaction

Requirements

• Minimum 3 years’ Service Advisor experience in an Automotive environment
• Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training – Advantageous
• Previous experience as an automotive technician – Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge AutoManage (Either)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record.
• Clear Criminal record

If your current experience and skillsets tick majority of the job specification boxes, then :

Apply directly now – Send your CV to [e-mail]

Feel free to contact Hayley directly on 087265 3364 or send a WhatsApp to 082442 5410 for more information.

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https://www.linkedin.com/company/motorecruit/?viewAsMember=true

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Submission closing date: No later than 6 November 2025