Automotive Service Advisor - Fourways

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Johannesburg is seeking an experienced Service Advisor. The ideal candidate will be customer-focused, with at least 3 years of experience, and strong communication and teamwork skills. Responsibilities include managing service appointments, ensuring customer satisfaction, and promoting maintenance services. Applicants must have CRM knowledge and hold a valid driver's license. Competitive remuneration and opportunities for professional development are offered.

Qualifications

• Minimum 3 years Service Advisor experience in an Automotive environment.
• Computer Literate (MS Office Suite).
• Strong knowledge of warranty policies and an eye for upselling opportunities.

Responsibilities

• Be the first point of contact and greet customers professionally.
• Manage service appointments to optimise workshop efficiency.
• Conduct quality checks and ensure work meets brand standards.
• Promote recommended maintenance and value-add services.
• Collaborate closely with workshop and parts teams.

Skills

Customer Service

Communication

Teamwork

CRM knowledge

Education

Completed Certificated Service Advisor training

Tools

Kerridge

Evolve

Drive System AutoManage

Job description

Duties include

Customer Interaction & Care

• Be the first point of contact greet customers professionally and identify service needs
• Clearly explain vehicle issues and service requirements in simple, customer-friendly language
• Provide accurate service estimates and obtain approvals
• Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs
• Conduct post-service follow-ups to ensure satisfaction and address concerns

Service Bookings & Workflow Coordination

• Manage service appointments to optimise workshop efficiency
• Work closely with technicians to ensure timely and quality repairs
• Confirm parts availability prior to job start to avoid delays
• Assist in prioritising workloads and scheduling urgent or breakdown jobs

Administration & Record Management

• Open and manage service orders, job cards, invoicing, and payment processing
• Maintain accurate customer records, warranty details, and service history
• Ensure full documentation for every job, including approvals and technician notes

Quality & Customer Satisfaction

• Conduct quality checks and ensure work meets brand standards
• Drive outstanding customer experience and loyalty
• Handle complaints professionally and escate if required

Product & Service Knowledge

• Stay updated on services, specials, and vehicle systems
• Promote recommended maintenance and value-add services

Team Support & Reporting

• Collaborate closely with workshop and parts teams
• Assist with daily / weekly reporting on service performance and customer satisfaction

Requirements :

• Minimum 3 years Service Advisor experience in an Automotive environment
• Computer Literate (MS Office Suite)
• Excellent Customer Service
• Completed Certificated Service Advisor training Advantageous
• Previous experience as an automotive technician Advantageous
• CRM knowledge
• Kerridge, Evolve, Drive System knowledge AutoManage (Either)
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record.
• Clear Criminal record

If your current experience and skillsets tick majority of the job specification boxes, then :

Apply directly now Send your CV to