Automotive Service Advisor

Mototeam (Pty) Ltd; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service provider in Johannesburg seeks a skilled Service Advisor to manage customer interactions, service bookings, and administrative tasks. Applicants should have a minimum of 3 years’ experience in the automotive industry, excellent customer service skills, and certification in Service Advisor training. The role involves coordinating with technicians, conducting quality checks, and promoting maintenance services. Candidates must have a valid driver's license and a clear criminal record. Join a dynamic team committed to outstanding customer satisfaction.

Qualifications

• Minimum 3 years Service Advisor experience in an Automotive environment.
• Own transport with valid driver's license and clean driving record.
• Clear Criminal record.

Responsibilities

• Be the first point of contact and greet customers professionally.
• Manage service appointments to optimise workshop efficiency.
• Open and manage service orders, job cards, invoicing, and payment processing.
• Conduct quality checks and ensure work meets brand standards.
• Promote recommended maintenance and value-add services.

Skills

Customer Service

Communication Skills

Teamwork

CRM Knowledge

Education

Completed Certificated Service Advisor training

Tools

MS Office Suite

Kerridge

Evolve

Drive System knowledge (AutoManage)

Job description

Duties include

• Customer Interaction & Care

  Be the first point of contact greet customers professionally and identify service needs. Clearly explain vehicle issues and service requirements in simple, customer-friendly language. Provide accurate service estimates and obtain approvals. Maintain consistent communication regarding vehicle progress, additional work, timelines, and costs. Conduct post-service follow-ups to ensure satisfaction and address concerns.

• Service Bookings & Workflow Coordination

  Manage service appointments to optimise workshop efficiency. Work closely with technicians to ensure timely and quality repairs. Confirm parts availability prior to job start to avoid delays. Assist in prioritising workloads and scheduling urgent or breakdown jobs.

• Administration & Record Management

  Open and manage service orders, job cards, invoicing, and payment processing. Maintain accurate customer records, warranty details, and service history. Ensure full documentation for every job, including approvals and technician notes.

• Quality & Customer Satisfaction

  Conduct quality checks and ensure work meets brand standards. Drive outstanding customer experience and loyalty. Handle complaints professionally and escalate if required.

• Product & Service Knowledge

  Stay updated on services, specials, and vehicle systems. Promote recommended maintenance and value-add services.

• Team Support & Reporting

  Collaborate closely with workshop and parts teams. Assist with daily / weekly reporting on service performance and customer satisfaction.

Requirements

• Minimum 3 years Service Advisor experience in an Automotive environment.
• Computer Literate (MS Office Suite).
• Excellent Customer Service.
• Completed Certificated Service Advisor training.
• Advantageous: Previous experience as an automotive technician.
• Advantageous: CRM knowledge.
• Advantageous: Kerridge, Evolve, Drive System knowledge AutoManage (Either).
• Strong communication and teamwork skills, with the ability to collaborate effectively with other technicians and engineers.
• Strong knowledge of warranty policies and an eye for upselling opportunities.
• Own transport with valid driver's license and clean driving record.
• Clear Criminal record.

Clear Criminal recordIf your current experience and skillsets tick majority of the job specification boxes, then : Apply directly now Send your CV to