Automotive Data Support Specialist

Omnitracs; Midrand; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading software company in Midrand is looking for a Technical Support Specialist to deliver high-quality customer service. This role requires troubleshooting advanced issues and resolving customer concerns through various communication channels. Candidates should possess IT qualifications and 2-4 years of experience in customer service, preferably in a contact center environment. Strong communication and problem-solving skills are essential.

Qualifications

• 2-4 years’ experience in customer service, preferably in a contact centre.
• Experience in technical or software support.
• Automotive or insurance industry knowledge is a plus.

Responsibilities

• Troubleshoot and resolve advanced customer issues.
• Liaise with Product Development and Global IT for solutions.
• Maintain SLA and KPI targets while delivering customer service.

Skills

Customer service excellence

Issue troubleshooting

Communication skills

Attention to detail

Learning agility

Language skills

Education

IT qualifications

Tools

Salesforce Service Cloud

Telephony systems

Job description

A leading software company in Midrand is looking for a Technical Support Specialist to deliver high-quality customer service. This role requires troubleshooting advanced issues and resolving customer concerns through various communication channels. Candidates should possess IT qualifications and 2-4 years of experience in customer service, preferably in a contact center environment. Strong communication and problem-solving skills are essential.