Automation & BI Lead for Student Experience

Recruitment Insured; Cape Town; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A private higher education institution in Cape Town is looking for a Business Applications Support Officer. The role involves enhancing operational efficiency through technical support and process optimization, leveraging data analytics for better service performance. Candidates should possess a relevant bachelor's degree, certifications in business intelligence, and 3-5 years of experience in a support role, ideally within a higher education environment.

Qualifications

• 3-5 years' experience in a contact center or customer support role.
• Proven experience in business process improvement and workflow design.
• Hands-on experience with CRM systems and reporting platforms.

Responsibilities

• Provide enablement and technical support.
• Optimize processes and embed automation.
• Monitor system performance and contribute to service design.

Skills

Technical support

Process optimization

Data analytics

Continuous improvement

Education

Bachelor's degree in information systems or related field

Certifications in Business Intelligence or related

Tools

Microsoft Dynamics

Power BI

Tableau

Job description

A private higher education institution in Cape Town is looking for a Business Applications Support Officer. The role involves enhancing operational efficiency through technical support and process optimization, leveraging data analytics for better service performance. Candidates should possess a relevant bachelor's degree, certifications in business intelligence, and 3-5 years of experience in a support role, ideally within a higher education environment.