Audio-Visual Support Engineer

Rory Mackie & Associates; Cape Town; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading AV solutions provider in Cape Town is seeking an AV Support Engineer to manage and maintain AV systems for meetings and events. The role requires over 5 years of AV support experience and technical skills in MS Teams Rooms and related technologies. This position offers a collaborative environment focused on delivering high-quality AV experiences.

Qualifications

• 5+ years of hands-on Audio-Visual support experience.
• Technical expertise in managing AV technologies.
• Excellent troubleshooting and communication skills.

Responsibilities

• Support setup and maintenance of AV systems for meetings.
• Troubleshoot AV hardware and software issues.
• Train users to improve self-service in AV spaces.

Skills

Audio-Visual support experience

Technical knowledge of MS Teams Rooms

Troubleshooting skills

Vendor management experience

Collaborative mindset

Tools

Crestron

QSC

Shure

Dante

Audio/video conferencing systems

Job description

About our AV Support Team:

Our clients AV Support Team ensures that their firm’s communication and collaboration tools function seamlessly across global locations. They manage and maintain AV systems for meeting rooms, event spaces, and hybrid work environments—enabling smooth and high-quality experiences for internal and external stakeholders. They work closely with IT, Events, Facilities, and third-party vendors to ensure operational excellence and continuous improvement in AV delivery.

As an AV Support Engineer, you will:

• Support the setup, operation, and maintenance of AV systems for internal and client meetings and events in their Cape Town office
• Ensure all AV systems are fully tested, configured, and operational before and during use
• Proactively troubleshoot and resolve issues with AV hardware and software
• Collaborate with colleagues across IT, Facilities, and Event teams to ensure global AV standards are upheld
• Provide user training and guidance to improve adoption and self-service in AV-enabled spaces
• Support the deployment and configuration of new AV technologies and contribute to long-term AV strategy

You should consider applying if you have:

• 5+ years of hands-on Audio-Visual support experience in corporate and/or live event environments
• Technical knowledge of MS Teams Rooms, Crestron, QSC, Shure, Dante, and audio/video conferencing systems
• Experience managing high-priority and executive meetings and events
• Excellent troubleshooting, documentation, and communication skills
• Experience working closely with vendors and third-party technicians
• An adaptable and collaborative mindset with the ability to support evolving AV needs

Some of the attributes we look for in a person are:

• The ability to build and maintain meaningful relationships
• The ability to ‘approach and own’ and continuously look for opportunities to develop
• A strong belief in doing the right thing
• A client focused and collaborative approach
• A curiosity about technology and its potential to drive innovation