ATM Coordinator

Fidelity Services Group; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading financial services provider based in Johannesburg is seeking a candidate to manage cash orders and liaise between branches and clients. Responsibilities include monitoring daily operations, training staff, and reporting discrepancies. Ideal candidates will have strong interpersonal skills, an understanding of reconciliation processes, and proficiency in MS Office. Preference is given to historically disadvantaged candidates and disabled individuals.

Qualifications

• Proven understanding of the reconciliation process.
• Good MS Excel, Word, and Outlook skills.
• Able to coordinate and manage branch supervisors.
• Good administrative skills and discipline.
• Interpersonal skills to deal with various positions.

Responsibilities

• Communicate and follow up with branches regarding cash orders.
• Liaise between clients and branches with issue resolution.
• Daily monitoring and reporting on branch activities.
• Submit daily branch recons and float certificates.
• Train branch supervisors on the ATM process.

Skills

Understanding of reconciliation process

MS Excel skills

MS Word skills

MS Outlook skills

Ability to manage branch supervisors

Good administrative skills

Time management

Interpersonal skills

Job description

Job descriptionCommunication of and follow up on instructions to allocated branches with regards to monthly cash orders, packing schedules and re-depositsBranch liaison and real-time issue resolution with regards to cash orders, transfers, packing schedules and ATM loads, etc.Daily monitoring, pulling from the system (I-Cash) and review of branch capturing.Intermediary between client and branch with regards to instructions, issues and normal day to day businessBalancing on ATM devices on a daily basis.Working on a balancing sheet, providing accurate feedback.Working on claims received from the client.Dealing with CPC Activations (stained and burnt notes)Mapping and reporting to National Reconciliations Manager of new ATMs as they are rolled out on monthly basis.

This is to enable the client to do proper cash order planning.Obtaining an understanding of all reported issues from branches, keeping a log and escalating timeously and accurately to National Reconciliations Manager.Provision of training from time to time, to branch supervisors / Recon Clerks on the Capitec ATM process.Other related activities as instructed by NR ManagerAssisting with operational queries.

Required SkillsA proven understanding of the reconciliation processGood MS Excel, Word and Outlook skillsAble to coordinate and manage branch supervisorsGood administrative skills and disciplineBe able to manage effectively to work towards daily deadlinesGood interpersonal skills to deal with positions ranging from branch tellers to client management.Daily / monthly reportingDaily ops report on float returns per branch – confirming receipt, float balance, cash order check, cash count, cash certificates and redeposits.

Submitting daily all branch recons plus float certificates to Capitec.With each monthly cash order cycle, monitoring and daily reporting on cash order confirmations received from branches, highlighting issues and short received.Keeping a log of issues reported, including cash order issues, ATM technical issues etc.Reporting of shortage's and surpluses on a daily basis.

We reserve the right not to make an appointment to any advertised position.Whilst preference is given to existing employees at all times and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

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