AsstMgr-Food & Beverage

Marriott Hotels Resorts; Durban; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading international hotel chain in Durban seeks a Manager for food and beverage operations. Responsibilities include ensuring exceptional guest experiences and overseeing staff performance. Candidates should have a relevant degree or extensive experience in culinary operations. This role offers full-time employment in a dynamic environment.

Qualifications

• 3 years experience in the food and beverage culinary or related professional area.
• 1 year experience in the food and beverage culinary or related professional area with a 2-year degree.

Responsibilities

• Oversee food and beverage operations to ensure guest and employee satisfaction.
• Respond proactively to employee and guest concerns.
• Create a motivating and empowering environment for staff.

Skills

Bidding

Arabic Speaking

Fund Management

ERP

Airlines

Corrosion

Education

High school diploma or GED

2-year degree in Food Service Management or related

Job description

JOB SUMMARY

Position responsible for assigned food and beverage / culinary operations. Oversees guest and employee satisfaction maintaining standards and meeting or exceeding financial goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 3 years experience in the food and beverage culinary or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality Business Administration or related major; 1 year experience in the food and beverage culinary or related professional area.

CORE WORK ACTIVITIES

Assisting in Food and Beverage Operations

Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.

Provides excellent customer service to all employees.

Responds quickly and proactively to employees concerns.

Uses coaching skills throughout the property.

Demonstrates self confidence, energy and enthusiasm.

Motivates and encourages staff to solve guest and employee related concerns.

Ensuring Exceptional Customer Service

Provides excellent customer service.

Responds quickly and proactively to guests concerns.

Understands the brand's service culture.

Sets service expectations for all guests internally and externally.

Takes ownership of a guest complaint / problem until it is resolved or it has been addressed by the appropriate manager or employee.

Follows up to ensure complaints have been addressed to the guests satisfaction.

Develops a relationship with all guests to build repeated clientele internally and externally.

Additional Responsibilities as Assigned

Complies with all corporate accounting procedures.

Assists GM as needed with annual Quality audit.

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture, talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability, veteran status or other basis protected by applicable law.

Required Experience :

Manager

Key Skills

Bidding, Arabic Speaking, Fund Management, ERP, Airlines, Corrosion

Employment Type: Full-Time

Experience: years

Vacancy: 1