Associate Director

CXP are now part of the Huntswood Group; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading operations management company is seeking a Senior Operational Manager in Durban. This role supports the Operations Director and optimizes performance, requiring a minimum of 5 years in senior operational roles. Applicants should have strong leadership skills, the ability to analyze data, and excellent communication capabilities. The position emphasizes collaboration and continuous improvement.

Qualifications

• 5 years senior operational experience (BPO or equivalent).

Responsibilities

• Lead operational performance optimization and strategic initiatives.
• Collaborate with HODs to create operational plans.
• Monitor effectiveness of strategic objectives.

Skills

Excellent written & verbal communication

Strong leadership capability

Decisive decision making

Results orientated

High proficiency in data analysis

Ability to distil strategic plans

Prioritization skills

Collaborative approach

Education

Grade 12

Management or related qualification

Job description

Job Description

ROLE PURPOSE

This key Operational role acts as 2IC to the Operational Director, supporting and optimizing operational performance, driving strategic initiatives, and ensuring seamless day‑to‑day running of the department. As a trusted advisor, you will lead specific projects and functions, serving as a key decision‑maker in the Operations Director's absence.

The successful candidate will be responsible amongst others for the following key responsibilities:

• Partner with each divisional Head of Department (HOD) to translate the strategic objective into a tangible operational plan, providing guidance on actions required, timelines and success measures.
• Oversight on the execution of key responsible and task required by the HODs.
• Monitor and evaluate the effectiveness of operational & strategic objectives on an ongoing basis.
• Create the mechanisms and the culture to share best practices across the D&G estate, ensuring that the best practices are well embedded into the operations.
• Distil key messages to the HODs, aligning communication/documents and briefing notes where appropriate.
• Act as client liaison by understanding the client requirements and facilitating the information necessary to the operations team.
• Consolidate the data and narrative necessary for client meetings as per the required schedule in partnership with the divisional HOD.
• As a subject matter expert, act as a trusted advisor to the HOD and Operations Director providing guidance and insight on Operational best practices.
• Analyse the available data and provide detailed insights and recommendations to strengthen the operations.
• Lead on strategic and operational projects providing ongoing project updates to the project owner.
• Drive continuous improvement initiatives by partnering with operations and support departments to enhance existing processes, increase productivity and drive consistent performance.
• Contribute towards the departments strategic plan with the aim of achieving the required client deliverables.

Experience

• 5 years senior operational experience (BPO or equivalent)

Qualifications

• Grade 12
• Management or related qualification (advantageous)

Essential Skills

• Excellent written & verbal communication
• Demonstrates strong leadership capability
• Able to make decisive well‑thought‑of decisions
• Results orientated with a strong focus on execution
• High proficiency in data analysis and operational performance metrics
• Ability to distil strategic plans into operational plan
• Able to prioritise multiple projects, tasks and activities at any given time
• Collaborative approach with all stakeholders

CORE BEHAVIOURS

To Work With, Huntswood’s Employees Are Described As Dependable, Driven And Collaborative. The Job Holder Should Be Able To Demonstrate Alignment To Our 6 Fundamental Values.

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

It's not just about what we do, but the way we do it. And it's our values that make us special.

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

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