Associate Change Control Analyst

NTT; Gqeberha; Hybrid; ZAR 270 000 - 360 000; Full time

Job summary

A leading technology services provider is seeking an Entry Level Associate Change Control Analyst in Gqeberha, Eastern Cape. This role offers a chance to grow and thrive in a diverse and inclusive environment. The Analyst will support the change management lifecycle ensuring minimal disruption while gaining valuable skills in ITIL practices and project coordination. Join a company dedicated to innovation and growth.

Qualifications

• Entry level experience in change control or release management.
• Experience working with cross-functional stakeholders.
• Ability to identify potential risks associated with proposed changes.

Responsibilities

• Implement change control strategy and processes.
• Control the complete change management lifecycle for simple changes.
• Plan and coordinate changes based on priority.

Skills

Analytical skills

Good communication

Proactive approach

Attention to detail

Problem-solving skills

Education

Bachelor's degree in Business Administration / Management Information Systems / Computer Science

ITIL certification

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Associate Change Control Analyst is an entry level subject matter expert, responsible for working under the guidance of more experienced colleagues and assists with the coordination and governance of requests for simple changes, thereby ensuring the continuous availability of IT services. The Associate Change Control Analyst helps to ensure that all changes introduced in the live production environments of clients happen in a controlled and coordinated manner, ensuring minimal disruption of services. This role follows standardized methods and procedures for efficient handling of all changes.

Key responsibilities

• Under guidance, implements the change control strategy, processes, policies and methods and applies and executes these accordingly.
• Learns how to apply principles and disciplines as prescribed by ITIL to the process.
• Under guidance, takes control of the complete change management lifecycle for simple changes and manages this process to successful execution.
• Receives and processes requests for changes (RFC) on a regular basis and ensures that these are classified and prioritised based on importance, impact and complexity.
• Supports with assessing the risk and technical impact associated with the change and ensures that the correct technical team resolves or deals with the matter.
• Under guidance, plans, coordinates and prioritises changes based on relatedness and priority and uses schedules to track, manage and report on the fulfilment of change requests.
• Learns by participating in review boards as required to review the success of changes implemented and to conduct an analysis of the process.
• Supports with reporting on metrics that relate to the reporting of the volume of changes, types of changes and no failures of changes.
• Supports by ensuring that all changes to the project are documented, approved, and tracked.
• Supports with monitoring the progress of the change and makes sure that it is implemented as planned.
• Performs any other related task as required.

To thrive in this role, you need to have

• Some analytical and reasoning skills.
• Ability to learn to interpret processes and policies.
• Good communication skills coupled with the ability to present information to stakeholders.
• Displays ability to establish rapport and maintain effective working relationships with internal and external stakeholders.
• Proactive in approach and excellent attention to detail.
• Achievement driven, and delivery focused while maintaining the required quality.
• Basic understanding of both the technical and business aspects of the organization.
• Basic project management skills in order to successfully coordinate changes across various teams.
• Ability to identify potential risks associated with proposed changes prior to implementation.
• Displays problem-solving skills along with the ability to think critically when making decisions that affect the organization’s processes or procedures.
• Displays ability to anticipate issues before they arise while also remaining flexible enough to respond quickly if needed during times of unexpected change requests from clients or other business stakeholders.

Academic qualifications and certifications

• Bachelor’s degree or equivalent in Business Administration / Management Information Systems / Computer Science or related field.
• ITIL certification required.
• Certification such as an ISO/IEC 20000 Change Control Manager (or similar) is desirable.

Required experience

• Entry level experience in change control and/or release management role in an IT services environment, preferably gained in a global IT organization.
• Entry level experience working with cross-functional stakeholders (internal and external stakeholders) to ensure compliance and process improvement initiatives are met on time.
• Entry level experience analyzing processes and recommending improvements.

Workplace type

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise‑scale AI, cloud, security, connectivity, data centres and application services. Our consulting and industry solutions help organisations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centres as well as established and start‑up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R & D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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