Assitant Hotel Manager - Boutique Hotel, Franschhoek

Hr Genie; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prestigious hotel group in Stellenbosch is seeking an Assistant Hotel Manager to oversee daily operations and ensure seamless guest experiences. The ideal candidate has 3-5 years of leadership experience in a 5-star or boutique property, strong operational knowledge, and excellent communication skills. Join this elegant estate and contribute to an exceptional guest experience.

Qualifications

• 35 years experience in a leadership role within a 5-star or boutique property.
• Strong operational knowledge and guest-first approach.
• Excellent communication and leadership skills.

Responsibilities

• Oversee daily operations and ensure seamless guest experiences.
• Support, train, and motivate front-line teams across all departments.
• Handle guest interactions with warmth and discretion.

Skills

Leadership

Operational knowledge

Excellent communication

Problem-solving

Job description

ASSISTANT HOTEL MANAGER FRANSCHHOEK, WESTERN CAPE

Step into leadership.

Deliver excellence daily.

Our award-winning boutique estate, surrounded by vineyards and mountains, is seeking an Assistant Hotel Manager who thrives in refined yet dynamic environments.

You’ll support the Hotel Manager in ensuring that every moment of the guest experience reflects care, precision, and effortless sophistication.

What You’ll Do

• Oversee daily operations and ensure seamless guest experiences.
• Support, train, and motivate front-line teams across all departments.
• Handle guest interactions with warmth and discretion.
• Maintain service consistency and excellence across touchpoints.
• Act as Duty Manager when required, ensuring operational flow.
• Drive communication and collaboration between teams.

Key Performance Indicators (KPIs)

• Ensure consistent and efficient operations throughout the property.
• Maintain strong guest relationships and excellent service feedback.
• Support achievement of departmental and property-wide goals.
• Reinforce team culture, communication, and accountability.
• Resolve challenges swiftly with calm and effective decision‑making.
• Contribute to staff growth and training excellence.

What You Bring

• 35 years experience in a leadership role within a 5‑star or boutique property.
• Strong operational knowledge and guest‑first approach.
• Excellent communication and leadership skills.
• Composed, organised, and intuitive under pressure.

This is an ideal opportunity for a motivated hospitality professional to grow within one of the Capes most elegant estate hotels where service feels natural, and excellence is a way of life.