Assistant Store Manager - Volpes - Pretoria

TFG (The Foschini Group); Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail group in South Africa is seeking a Store Manager to support daily operations and drive sales. The successful candidate will have 3–5 years of retail experience, including management, with excellent leadership skills and a strong sales orientation. Responsibilities include managing stock control, ensuring customer satisfaction, and training staff. This role is vital for maintaining store standards and achieving profitability.

Qualifications

• Minimum 3–5 years of retail experience.
• At least 2–3 years of management or supervisory experience.
• Strong background in sales, merchandising, and stock management.
• IR (Industrial Relations) experience is essential.

Responsibilities

• Support the Store Manager in overseeing daily store operations.
• Lead by example in driving sales and motivating the team.
• Monitor customer service standards; ensure satisfaction.
• Manage stock control by overseeing receiving and replenishment.
• Identify and report stock losses, variances, or discrepancies.
• Ensure effective merchandising and store appearance.
• Oversee cash-ups and all administrative duties.
• Plan and manage staff rosters, attendance, and leave.
• Train, coach, and develop staff to enhance performance.
• Handle customer queries and complaints efficiently.

Skills

Excellent leadership and people management skills

Strong communication and problem-solving abilities

Solid administrative and organizational skills

Merchandising and visual display knowledge

Customer service and sales orientation

Ability to work under pressure and meet deadlines

Computer literacy (Microsoft Office and Outlook)

Education

Grade 12 (Matric)

Tertiary education in Retail or Business Management

Job description

Job Description

Key Responsibilities:

• Support the Store Manager in overseeing daily store operations to ensure smooth running and profitability.
• Lead by example in driving sales and motivating the team to achieve monthly targets.
• Monitor customer service standards; ensure every customer is greeted, assisted promptly, and leaves satisfied.
• Manage stock control by overseeing receiving, replenishment, and accurate stock counts.
• Identify and report stock losses, variances, or discrepancies and implement corrective actions.
• Ensure effective merchandising, in line with Volpes’ brand standards and promotional plans.
• Maintain store appearance and housekeeping to the highest standard.
• Oversee end-of-day procedures, cash-ups, and all administrative duties including petty cash, reporting, and scheduling.
• Plan and manage staff rosters, attendance, and leave.
• Train, coach, and develop staff to enhance individual and team performance.
• Handle customer queries, complaints, and after-sales service efficiently.
• Ensure all company policies, procedures, and Health & Safety regulations are followed.

Experience And Qualifications

• Grade 12 (Matric).
• Minimum 3–5 years of retail experience.
• At least 2–3 years of management or supervisory experience.
• Strong background in sales, merchandising, and stock management.
• IR (Industrial Relations) experience is essential.
• Tertiary education in Retail or Business Management will be advantageous.

Skills

• Excellent leadership and people management skills.
• Strong communication and problem-solving abilities.
• Solid administrative and organizational skills.
• Merchandising and visual display knowledge.
• Customer service and sales orientation.
• Ability to work under pressure and meet deadlines.
• Computer literacy (Microsoft Office and Outlook).

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.