Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Upington; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail company is seeking an Assistant Store Manager to lead a high-performance team in Upington. You will be responsible for driving sales and operational excellence while ensuring outstanding customer service. Your leadership will foster team growth and retention of loyal customers. Retail management experience and exceptional communication skills are essential. This role involves managing inventory, training staff, and maintaining compliance with company policies. The position requires availability during retail hours, including weekends and public holidays.

Qualifications

• Proven experience in retail management.
• Excellent communication and organisational skills.
• Strong leadership skills and ability to manage teams.

Responsibilities

• Drive store performance and exceed sales targets.
• Ensure effective stock management and inventory controls.
• Deliver exceptional customer experiences and feedback management.
• Train and motivate staff to reach their full potential.

Skills

Retail management experience

Leadership skills

Communication skills

Target-oriented mindset

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays