Assistant Store Manager Mr Price Cellular - Cape Town, Western Cape

Mr Price Group; Cape Town; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading retail company in Cape Town seeks an Assistant Store Manager to support daily operations and ensure that store targets and customer service standards are met. The ideal candidate will have at least 3 years of retail experience and a strong understanding of sales management. Key responsibilities include stock management, customer experience management, and team leadership. This role offers a dynamic work environment focused on achieving operational success and improving customer satisfaction.

Qualifications

• Minimum of 3 years' experience in retail, with management experience being advantageous.
• Understanding of sales and service management is crucial.
• Strong communication skills required.

Responsibilities

• Assist the store manager in managing daily operations.
• Ensure stock levels are maintained and monitored.
• Lead the store team to achieve KPIs.

Skills

Retail Management

Sales Management

Budgeting

Customer Service

Communication

Computer Literacy

Education

NQF level 4 (Grade 12) or equivalent

Job description

Assistant Store Manager Mr Price Cellular - Cape Town, Western Cape

Cape Town, Western Cape, South Africa (On-site)

Job Description

Support and assist the store manager in managing the daily operations of a mr price money cellular store to ensure that the overall objectives, store targets and customer service standards are met and exceeded.

Responsibilities

Stock Management

• Ensure that stock is accurately received & unpacked to merchandise and replenish the sales floor.
• Monitor and manage stock levels through defined processes (stock counts, stock takes, stock loss action plans etc.) to mitigate risks (stock loss) and ensure adequate stock on hand.
• Oversee the overall maintenance of the stockroom to meet housekeeping standards.
• Assist with authorising write offs, breakages, recalls, OBF (out of box failures), cellular repairs and returns.
• Analyse sales & profitability reports in store to collaborate with management on required operational action plans, increase sales performance and monitor store expenditure.
• Monitior, review and keep abreast of in-store product performance to provide feedback to support centre and enhance sales.
• Keep abreast of new opportunities to increase sales and brand awareness. This may include: in-store marketing, competitor shopping.
• Drive credit, Insurance , Mobile and Cellular performance to achieve the agreed budget.
• Assist the store manager to conduct compliance checks through defined processes (e.g. admin checks, store audits, visual audits, COMO reports, POS reports, health & safety standards, weekly hanger counts, security etc.) to ensure and enforce overall compliance to policies and procedures.

Customer Experience Management

• Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping etc.) to meet customer service standards.

Leadership & Development

• Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
• Identify & drive training, coaching and development needs with a focus on talent management and succession planning.
• Recruit, administer & manage performance in accordance with company policies and procedures.

Qualifications

• NQF level 4 (Grade 12) or equivalent.
• 3 Years' Experience in Retail (Management Experience Advantageous).
• Understanding of Sales & Service Management.
• Budgeting Skills.
• Computer Literate.
• Good Communication Skills
• Understanding of Retail Trade.
• Brand, customer service , cellular, mobile, new accounts, and insurance product understanding.
• Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity