Assistant Store Manager Isipingo

iKhokha; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Durban seeks an experienced Store Manager to oversee store operations and drive sales. Responsibilities include managing staff, improving customer experiences, and ensuring stock management. Ideal candidates will possess a National Senior Certificate and retail experience, along with strong communication and leadership skills. Join a high-growth team with competitive benefits and a collaborative culture.

Benefits

Competitive remuneration

Medical Aid contributions

Study leave

On-demand learning access

Collaborative company culture

Coffee and hot beverages provided

Qualifications

• 1 year retail or sales experience required.
• Understanding of retail and operational dynamics.
• Ability to convert leads gathered by sales staff.

Responsibilities

• Assist in managing the iKhokha Store.
• Drive monthly sales activation ratios.
• Oversee stock management processes.
• Train and coach field and in-store agents.
• Report on store performance to internal stakeholders.

Skills

Proficiency in MS Office Suite

Sales Management

Strong communication skills

Retail sales experience

Customer service

Interpersonal skills

Organizational skills

Negotiation skills

Education

National Senior Certificate (Matric)

Tools

CRM systems (preferably Hubspot)

Job description

Step into the heart of Isipingo and lead our dynamic 25 m² iKhokha store where every square meter is packed with opportunity.

If you’re ready to empower local entrepreneurs and drive real change this is your chance to make an impact!

So what will you do

• You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
• You will also be accountable for driving monthly sales activation ratios and staff route planning for outbound activities, proactively creating revenue‑generating opportunities in line with iKhokha performance goals.
• Additionally day to day you will;

Open & close the store with adherence to trading times according to iK store operating hours.

• Assist in creating efficient and delightful merchant in‑store experiences.
• Act as an immediate support to sales agents within the iKhokha Store network.
• Oversee stock management processes within the iK Store.

In addition to the above you will:

• Be accountable for the performance of agents based in the designated store.
• Dialling leads generated in field for conversion.
• Sales.
• Assist with traction on store ratings online.
• Customer service.
• In‑field supervision of sales agent.
• Adherence to store operating hours.
• Assist in profile creations for merchants.
• Train and coach field & in‑store agents.
• Monitor productivity of staff daily as per company requirement.
• Management of time and attendance.
• Conduct check‑ins with merchants previously visited by agents.
• Assisting with stock management. Receiving and dispatching stock.
• Weekly stock takes and cycle counting.
• Basic understanding of POS systems for stock management.
• Management of store asset registers.
• Report back to internal stakeholders weekly / monthly on store performance.
• Report to the Store manager daily.
• Feedback on general in‑store activity.
• Reporting to logistics / finance on any stock queries.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric) Required.

Deal Breakers

1 year retail or sales experience as well as cold‑calling sales field or retail experience with the following additional requirements:

• Proficiency in MS Office Suite; specifically Word, Outlook, Excel.
• An understanding of retail and branch operating dynamics.
• Ability to convert cold and warm leads gathered by sales staff.
• Experience working with CRM systems preferably Hubspot.
• Basic understanding of logistics processes and best practice of managing stock inflows and outflows.
• Strong commercial skills and business acumen with the ability to execute against sales and customer service targets.
• Strong interpersonal and people management skills with proven ability to coach and energise sales people in the branch environment.
• Strong communication skills over the phone, written and in person with the ability to speak both English and vernacular language within designated store.

In addition to the above the experience in the following will make you a frontrunner for the role:

• Operationally strong with tactical thinking skills.
• Solid analytical ability.
• Solutions oriented and excellent team‑worker who is able to motivate, manage, coach and lead a junior team.
• A confident and assertive communicator with strong influencing and negotiation skills.
• Organizational and planning skills.
• Sales Management against designated target.
• Strong negotiation skills.

Additional Information

Perks of joining the Tribe

• Work in a high‑growth company with tangible results you’re accountable for.
• Enjoy hybrid/remote and in‑office work models.
• Competitive remuneration and benefits including Medical Aid and Group Risk scheme contributions.
• Be guided by visionary leadership.
• Seize the opportunity for study leave.
• Access to on‑demand learning and development.
• Experience a friendly collaborative culture with a team of all‑round leaders (its true we surveyed our Employees and they told us so).
• If you find yourself at HQ coffee on tap and a selection of hot beverages provided by our very own onsite Barista.

Remote Work: No

Employment Type: Full‑time

Key Skills

Labor Cost Analysis, Organizational skills, Communication skills, Store Management Experience, Management Experience, Retail Sales, Guest Services, Schematics, Merchandising, Cash Handling, Supervising Experience, Retail Management

Department / Functional Area: Sales

Experience: years

Vacancy: 1