Assistant Store Manager - Gugulethu

Ikhokha; eMalahleni; Hybrid; ZAR 400 000 - 500 000; Full time

Job summary

A leading FinTech company in South Africa is hiring an Assistant Store Manager for its eMalahleni location. This role involves supporting the Store Manager by driving store performance, enhancing customer experiences, and managing team coordination. Applicants should have a National Senior Certificate and 1+ years of retail experience, alongside proficiency in MS Office and CRM systems. The position offers competitive remuneration, with the potential for hybrid work arrangements.

Benefits

Competitive remuneration

Medical Aid contributions

On-demand learning and development

Qualifications

• 1+ years' retail or sales experience, including cold calling.
• Ability to convert leads and understand retail dynamics.
• Strong organizational and planning skills.

Responsibilities

• Assist the Store Manager in daily operations.
• Drive sales and enhance customer experiences.
• Manage stock and ensure performance of sales agents.

Skills

Retail sales experience

Proficiency in MS Office Suite

Strong communication skills

People management skills

Education

National Senior Certificate (Matric)

Tools

CRM systems (Hubspot)

Job description

Overview

Assistant Store Manager - Gugulethu.

iKhokha is a place where chance-takers become change-makers.

As one of the fastest-growing FinTechs in Africa, we empower small businesses in South Africa.

This role supports the Store Manager in a Gugulethu kiosk and drives store performance, customer experience, and team coordination while the Store Manager is not onsite.

Responsibilities

You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.

Drive monthly sales, activation ratios, and staff route planning for outbound activities; proactively create revenue-generating opportunities aligned with iKhokha performance goals.

Day‑to‑day duties include: Open & close the store with adherence to trading times.

Assist in creating efficient and delightful in‑store merchant experiences.

Act as immediate support to sales agents within the iKhokha Store network.

Oversee stock management processes within the iKhokha Store.

Be accountable for the performance of agents based in the designated store.

Dial leads generated in field for conversion; achieve sales targets.

Assist with traction on store ratings online and customer service.

In‑field supervision of sales agents; ensure adherence to store operating hours.

Assist in profile creations for merchants; train and coach field & in‑store agents.

Monitor productivity and manage time and attendance; conduct check‑ins with merchants previously visited by agents.

Stock management responsibilities including receiving, dispatching, weekly stock takes, and cycle counts; basic understanding of POS systems for stock management.

Manage store asset registers and report store performance to internal stakeholders weekly / monthly.

Provide daily updates to the Store Manager and feedback on in‑store activity; collaborate with logistics / finance on stock queries and market insights in the designated area.

Qualifications

National Senior Certificate (Matric) Required.

Deal Breakers 1+ years' retail or sales experience (including cold calling; field or retail experience).

Proficiency in MS Office Suite (Word, Outlook, Excel); understanding of retail and branch operating dynamics; ability to convert cold and warm leads.

Experience with CRM systems (preferably Hubspot); basic understanding of logistics processes and stock management.

Strong commercial and people management skills; ability to coach and energise sales staff; strong communication in English and vernacular languages within designated store.

Recommended Experience Operationally strong with tactical thinking; solid analytical ability.

Solutions‑oriented, able to motivate and lead junior teams; confident, assertive communicator with influencing and negotiation skills.

Organizational and planning skills; sales management against targets; strong negotiation skills.

Details

Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Sales and Business Development Perks Work in a high‑growth company with tangible results you're accountable for.

Benefits

Hybrid, remote, or in‑office work models.

Competitive remuneration and benefits, including Medical Aid and Group Risk scheme contributions.

On‑demand learning and development; access to coaching and culture.

Referrals

Referrals increase your chances of interviewing at iKhokha.

Application

Get notified about new Assistant Store Manager jobs in Emalahleni, Eastern Cape, South Africa.