Assistant Store Manager - Golden Acres

iKhokha; Cape Town; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Cape Town is looking for an Assistant Store Manager to oversee daily store operations, drive sales, and manage staff activities. Candidates must have at least 1 year of retail experience, strong communication skills, and a National Senior Certificate. This full-time role requires a proactive approach to sales and customer service in a dynamic retail environment.

Qualifications

• 1+ years’ retail or sales experience.
• Must reside within close proximity to the Isipingo store.
• Ability to convert cold and warm leads.
• Basic understanding of logistics processes.
• Strong commercial skills with the ability to execute against targets.

Responsibilities

• Assist with the management of an iKhokha Store.
• Drive monthly sales and staff activities.
• Open & close the store as per operating hours.
• Provide support to sales agents.
• Oversee stock management processes.

Skills

Retail experience

Sales skills

Interpersonal skills

Communication skills

Leadership skills

Education

National Senior Certificate (Matric)

Tools

MS Office Suite

CRM systems (preferably Hubspot)

Job description

Job title: Assistant Store Manager - Golden Acres

Job Location: Western Cape, Cape Town

Deadline: November 29, 2025

Responsibilities

• You will be responsible for assisting with the management of an iKhokha Store with full ownership and accountability when the Store Manager is not on site.
• You will also be accountable for driving monthly sales, activation ratio’s, staff route planning for outbound activities, proactively creating revenue-generating opportunities in line with iKhokha performance goals.
• Open & close the store with adherence to trading times according to iK store operating hours.
• Assist in creating efficient and delightful merchant instore experiences.
• Act as an immediate support to sales agents within the iKhokha Store network.
• Oversee stock management processes within the iK Store.
• Be accountable for the performance of agents based in the designated store.
• Dialling leads generated in field for conversion.
• Sales.
• Assist with traction on store ratings online.
• Customer service.
• In-field supervision of sales agent.
• Adherence to store operating hours.
• Assist in profile creations for merchants.
• Train and coach field & in-store agents.
• Monitor productivity of staff daily as per company requirement.
• Management of time and attendance.
• Conduct check-ins with merchants previously visited by agents.
• Assisting with stock management. Receiving and dispatching stock.
• Weekly stock takes and cycle counting.
• Basic understanding of POS systems for stock management.
• Management of store asset registers.
• Report back to internal stakeholders weekly / monthly on store performance.
• Report to the Store manager daily.
• Feedback on general in-store activity.
• Reporting to logistics / finance on any stock queries.
• Report in required market insights within the designated area.

Qualifications

• National Senior Certificate (Matric) Required.

Deal Breakers

• 1+ years’ retail or sales experience as well as cold calling sales, field or retail experience, with the following additional requirements :
• Must reside within close proximity to the Isipingo store.
• Proficiency in MS Office Suite; specifically Word, Outlook, Excel.
• An understanding of retail and branch operating dynamics.
• Ability to convert cold and warm leads gathered by sales staff.
• Experience working with CRM systems, preferably Hubspot.
• Basic understanding of logistics processes and best practice of managing stock inflows and outflows.
• Strong commercial skills and business acumen, with the ability to execute against sales and customer service targets.
• Strong interpersonal and people management skills with proven ability to coach and energise sales people in the branch environment.
• Strong communication skills over the phone, written and in person, with the ability to speak both English and vernacular language within designated store.

Nice to have

• Operationally strong with tactical thinking skills.
• Solid analytical ability.
• Solutions oriented and excellent team-worker who is able to motivate, manage, coach and lead a junior team.
• A confident and assertive communicator with strong influencing and negotiation skills.
• Organizational and planning skills.
• Sales Management against designated target.
• Strong negotiation skills.
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