Assistant Store Manager -Clicks Randburg

Clicks Group; Randburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail organization is looking for an Assistant Store Manager in Randburg to support store operations and drive customer loyalty. The successful candidate will oversee financial performance, staff management, and ensure top-notch customer service. Applicants must have a minimum of 1 year in retail assistant management, a Grade 12 certificate, and relevant retail qualifications. Experience in financial management is advantageous. Join us to make a significant impact in enhancing our brand's competitive edge.

Qualifications

• Minimum 1 year’s experience in an assistant store management role in retail or FMCG.
• Financial management experience including budgets and P&L statements.
• Essential skills in customer service and team leadership.

Responsibilities

• Ensure achievement of the store's financial performance through effective sales strategies.
• Manage operational activities, including stock management and store administration.
• Motivate staff to achieve performance goals and maintain a high standard of customer service.

Skills

Financial management principles

Retail/FMCG background

Customer service excellence

Communication skills

Problem-solving skills

Planning and organising skills

Education

Grade 12 with Maths and English

Relevant Retail/Business Management qualification

Degree in Relevant Retail/Business Management

Job description

Listing reference

click_022932

Listing status

Online

Apply by

16 December 2025

Position Summary

Industry: Wholesale & Retail Trade
Job category: FMCG, Retail, Wholesale and Supply Chain
Location: Randburg
Contract: Permanent
Remuneration: Market Related
EE position: Yes

About Our Company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Description

Job Purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

• Ensure the achievement of the store's financial performance by driving and maximizing sales through promotional activities and cross‑selling, up‑selling initiatives and superior customer service across the store team.
• Execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• Execute in‑store visual merchandising, ensuring the presentation and promotional standards are met and the appearance of the store aligns with the brand image.
• Support the Store Manager in motivating and directing staff to achieve targets and performance goals and to manage in the Manager's absence.
• Assist in maintaining the work schedule in line with the Group's labour policy and relevant labour model to ensure each department is fully staffed.
• Execute customer service initiatives that result in great experiences, drive loyalty and achieve club card participation targets.
• Attend to all administrative responsibilities efficiently, ensuring weekly time and attendance and employee records are complete and submitted to HR.
• Facilitate the brand being the customer's first choice health and beauty retailer by living and driving company values.

Minimum Requirements

Education and Experience Requirements

• Essential: Grade 12 (Maths 50% and English 50%)
• Essential: Relevant Retail/Business Management qualification (External applicants)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 year’s experience in an assistant store management role within a retail/FMCG store operations environment or successful completion of the Clicks Trainee Store Management Programme
• Financial management experience (budgets, P&L statements, financial ratios, etc.)

Job Knowledge And Skills Required

• Understanding and application of financial management principles
• Retail/FMCG background and merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency‑based interviewing
• Numeracy skills
• Results and target driven
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy

Essential Competencies

• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Additional Information

Kindly note only applicants who meet the minimum requirements will be contacted.

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.