Assistant Store Manager - Clicks Blue Hills

Clicks Group Limited; Midrand; On-site; ZAR 279,000 - 390,600; Full time

Job summary

A retail company in Midrand is looking for an experienced Assistant Store Manager. The role involves supporting the Store Manager in operations, driving sales, and ensuring customer satisfaction. Candidates should have at least 1 year of experience in retail management and a Grade 12 qualification. Strong skills in financial management and customer service are essential. This position promotes a commitment to retail excellence and operational efficiency.

Qualifications

• Minimum 1 year experience in assistant store management role.
• Financial management experience is essential.

Responsibilities

• Support Store Manager in efficient store operations.
• Drive sales through promotional activities and superior customer service.
• Execute in-store visual merchandising.
• Manage administrative responsibilities efficiently.

Skills

Understanding and application of financial management principles

Retail/FMCG background

Knowledge of customer service excellence

Problem-solving skills

Strong customer orientation

Education

Grade 12 (Maths 50% and English 50%)

Degree in Relevant Retail/Business Management

Job description

Assistant Store Manager - Clicks Blue Hills

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager.

The successful individual will report to the Store Manager.

Job Purpose

To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives

• To ensure the achievement of the store's financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To facilitate the brand being the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 1 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.