Assistant Store Manager

Cash Crusaders; Richards Bay; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company is seeking an Assistant Manager in Richards Bay, KwaZulu-Natal. The ideal candidate will have proven retail management experience with strong leadership and people management skills. Responsibilities include driving store performance, overseeing inventory management, and ensuring exceptional customer experiences. A target-oriented mindset and a passion for retail excellence are crucial. Working hours include weekends and public holidays.

Qualifications

• Proven retail management experience is essential.
• Strong leadership and people management skills are required.
• Excellent communication and organisational skills are necessary.
• Target-oriented mindset with a passion for customer service.

Responsibilities

• Drive store performance to achieve sales targets.
• Oversee inventory controls and ensure effective stock management.
• Ensure exceptional customer experiences that exceed expectations.
• Train, develop and motivate staff to reach full potential.
• Ensure strict adherence to company policies and procedures.

Skills

Retail management

Leadership

Communication

Organisational skills

Customer service

Target-oriented mindset

Job description

Overview

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Operational Management

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays