Assistant Store Manager (40hr) - ASJ Menlyn

TFG (The Foschini Group); Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in South Africa seeks a Retail Manager to drive turnover and ensure customer satisfaction. The ideal candidate will have a Grade 12 qualification, a minimum of 3 years retail management experience, and a passion for fashion. Responsibilities include people management, expense control, and executing merchandising strategies. Join a purpose-led business where you can explore growth opportunities across diverse brands.

Qualifications

• Minimum of 3 years retail or admin experience.
• Previous retail management experience required.

Responsibilities

• Drive turnover to ensure achievement of targets.
• Control expenses and manage stock losses.
• Oversee staff management, recruitment, and development.
• Execute merchandising strategy and ensure customer satisfaction.

Skills

Interest in fashion

Customer service passion

Organised and thorough

Profit and turnover driven

Ability to communicate effectively

Able to manage risk

Ability to show initiative

Customer service delivery

Education

Grade 12 qualification

Job description

Responsibilities

• Driving turnover to ensure achievement of targets
• Controlling expenses
• Managing stock losses to ensure shrinkage is in line with the Company standard
• People management, including recruitment, development of staff, employee relations, performance management
• Executing in-store merchandising strategy and standards
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers

Qualifications & Experience

• A Grade 12 qualification
• A minimum of 3 years retail or admin experience
• Previous Retail Management experience

Skills

• Have an interest in fashion
• A passion for excellent Customer services and sales environment
• Figure and admin orientated
• Organised and thorough
• Profit and turnover driven
• Able to manage risk within the store
• The ability to communicate and persuade effectively at all levels
• Ability to show initiative and be resourceful
• Ability to source and implement effective solutions in a fast‑paced environment
• Customer Service Delivery
• Office Systems
• Policy & Procedures
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose‑led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About The Team

Our TFG Jewellery brand consists of the leading jewellery stores in South Africa - American Swiss, Sterns and Galaxy & Co. For smart, fashion-forward individuals who love a little sparkle, these are the stores for you. We pride ourselves on creating jewellery and accessories that complement your daily outfits with the luxury of brilliance.