Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Vryburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A retail company based in Vryburg is seeking an experienced retail manager to drive store performance and enhance customer service. Responsibilities include overseeing inventory, managing staff, and ensuring compliance with company standards. The ideal candidate will have a proven track record in retail management, exceptional leadership skills, and a passion for customer service.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to achieve sales targets.
• Monitor store performance in line with stock availability.
• Ensure exceptional customer experiences.
• Train and develop staff to reach full potential.
• Ensure adherence to company policies and procedures.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service

Job description

Key Responsibilities

• Operational Management: Drive store performance to achieve and exceed sales targets. Maximise income streams through effective promotion of add‑ons, GP, and other revenue channels. Ensure consistent implementation of merchandising and marketing standards. Attract and retain a strong and loyal customer base.
• Inventory Management: Oversee inventory controls and ensure effective stock management. Monitor store performance in line with stock availability and customer demand.
• Customer Service: Ensure exceptional customer experiences that exceed expectations. Review and act on Mystery Shopper reports and customer feedback. Resolve product and service‑related complaints quickly and effectively. Lead by example in reinforcing a customer‑first culture among staff.
• People Management: Train, develop and motivate staff to reach full potential. Plan for succession and promote internal growth. Manage performance consistently and fairly. Foster a positive, engaging and productive working environment.
• Administration & Compliance: Ensure strict adherence to company policies, systems, and procedures. Oversee daily administrative duties, including cash‑ups, safe checks, alarm checks and maintenance of admin files.

What we’re looking for

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results‑oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays