Assistant Store Manager

Cash Crusaders; Polokwane; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail chain is seeking an Assistant Store Manager in Polokwane to lead a high-performance team focused on sales and customer service excellence. You will drive store performance, manage inventory, and ensure a positive working environment while developing staff potential. The ideal candidate has proven retail experience and strong leadership skills to foster a customer-first culture.

Qualifications

• Proven retail management experience is required.
• Strong leadership and people management skills are essential.
• Excellent communication and organisational skills are a must.
• Target-oriented and results-driven mindset is critical.
• A passion for customer service and retail excellence is needed.

Responsibilities

• Drive store performance to achieve sales targets.
• Maximise income streams through effective promotions.
• Ensure implementation of merchandising and marketing standards.
• Create a loyal customer base.
• Oversee inventory controls for effective stock management.
• Monitor store performance according to stock and demand.
• Deliver exceptional customer experiences.
• Respond to customer feedback and resolve complaints.
• Promote a customer-first culture among staff.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service excellence

Job description

Overview

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Assistant Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
• Ensure consistent implementation of merchandising and marketing standards.
• Attract and retain a strong and loyal customer base.
• Oversee inventory controls and ensure effective stock management.
• Monitor store performance in line with stock availability and customer demand.
• Ensure exceptional customer experiences that exceed expectations.
• Review and act on Mystery Shopper reports and customer feedback.
• Resolve product and service-related complaints quickly and effectively.
• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.
• Plan for succession and promote internal growth.
• Manage performance consistently and fairly.
• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.
• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience
• Strong leadership and people management skills
• Excellent communication and organisational skills
• Target and results-oriented mindset
• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays