Assistant Store Manager

Cash Crusaders Retail (Pty) Ltd; Gqeberha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Gqeberha is seeking an experienced retail manager to drive store performance, manage inventory, and ensure exceptional customer service. The ideal candidate will possess strong leadership skills and a commitment to retail excellence. This role requires flexibility to work retail hours, including weekends and public holidays.

Qualifications

• Proven retail management experience.
• Strong leadership and people management skills.
• Excellent communication and organisational skills.
• Target and results-oriented mindset.
• Passion for customer service and retail excellence.

Responsibilities

• Drive store performance to exceed sales targets.
• Manage inventory controls and stock management.
• Ensure exceptional customer experiences.
• Train and develop staff for their full potential.
• Ensure adherence to company policies and procedures.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service orientation

Job description

Key Responsibilities

Operational Management

Drive store performance to achieve and exceed sales targets.

Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

Ensure consistent implementation of merchandising and marketing standards.

Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.

Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.

Review and act on Mystery Shopper reports and customer feedback.

Resolve product and service-related complaints quickly and effectively.

Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.

Plan for succession and promote internal growth.

Manage performance consistently and fairly.

Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.

Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

Proven retail management experience

Strong leadership and people management skills

Excellent communication and organisational skills

Target and results-oriented mindset

Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays