Assistant Store Manager

Clicks Group Limited; George; Presencial; ZAR 360 000 - 480 000; Tempo integral

Resumo da oferta

Clicks Group is looking for an Assistant Store Manager for the Clicks Blue Route store in George, Western Cape. The role reports to the Store Manager and focuses on driving sales, customer loyalty and operational excellence within a busy FMCG retail environment.

The successful candidate will manage stock, merchandising, staff rostering and admin duties while ensuring excellent customer service and adherence to company policies.

Qualificações

• Essential: Grade 12 with Maths 50% and English 50%
• Desirable: Degree in Retail/Business Management
• Minimum 2 years’ assistant store management experience in FMCG retail
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsabilidades

• Support the Store Manager to drive sales and customer loyalty.
• Manage stock, expenses, shrinkage, housekeeping and admin tasks.
• Ensure in-store visual merchandising meets brand standards.
• Motivate and direct staff, cover in the Store Manager's absence.
• Maintain daily staff schedules per labour policy.
• Lead customer service initiatives to enhance experience and loyalty.
• Ensure weekly timekeeping and HR records are completed.

Conhecimentos

Financial management

Customer service excellence

People management

Planning and organising

Problem-solving

Leading and supervising

Sales & promotions

Time management

Merchandising

Labor legislation knowledge

Team leadership

Formação académica

Grade 12 (Maths 50% and English 50%)

Degree in Retail/Business Management

Descrição da oferta de emprego

Assistant Store Manager - Clicks Blue Route (Large)

Listing reference: click_027877

Listing status: Online

Apply by: 11 November 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: George, Western Cape

Contract: Permanent

Remuneration: Market Related

EE position: No

About our company

Clicks Group

Introduction

Are you passionate about retail and service excellence? Are you confident to drive sales and build customer loyalty in order to ensure a competitive advantage for the brand? An exciting and challenging opportunity has become available for an Assistant Store Manager. The successful individual will report to the Store Manager.

Job Purpose:

• To support the Store Manager in ensuring the efficient operation of the store and service excellence by driving sales and building customer loyalty in order to meet sales, profit and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure the achievement of the stores financial performance by driving and maximising sales through the execution of promotional activities and driving cross-selling, up-selling initiatives and superior customer service across the store team.
• To efficiently execute all operational activities of the store, including expenses, stock management, shrinkage, general housekeeping and administration.
• To successfully execute in-store visual merchandising, ensuring the in-store presentation and promotional standards are met and that the appearance of the store is in line with the brand image.
• To support the Store Manager in ensuring staff are motivated and directed to achieve their targets and performance goals and effectively managed in the absence of the store manager.
• To assist the Store Manager in maintaining the work schedule on a daily basis in line with the Group's labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed.
• To execute customer service initiatives in store that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To attend to all administrative responsibilities in an efficient manner, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.

Education and Experience Requirements:

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role within a retail/FMCG store operations environment or successful completion the Clicks Trainee Store Management Programme
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Job Knowledge and Skills Required:

• Understanding and application of financial management principles
• Retail/FMCG background and understanding of merchandising and promotions principles
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Knowledge of people management
• Knowledge of competency based interviewing
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Following instructions and procedures
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Working with people
• Analysing
• Leading and Supervising
• Entrepreneurial and Commercial Thinking
• Coping with Pressures and Setbacks

Kindly note only applicants who meet the minimum requirements will be contacted.

We are committed to the principles of Employment Equity.