Assistant Retail Store Manager (Luxury Goods)

Emporium; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury retail brand in Cape Town is seeking an experienced Assistant Retail Store Manager. The role involves overseeingdaily operations, managing staff, and maintaining financial control while ensuring high customer service standards. Ideal candidates should have 2–4 years' experience in a similar position and be fluent in English. This position requires a strong focus on customer orientation and operational excellence.

Qualifications

• 2–4 years’ experience as a retail store manager or assistant store manager.
• Ability to work retail hours including weekends and public holidays.
• Fluent in English (both written and spoken).

Responsibilities

• Oversee daily store operations to ensure smooth running.
• Conduct regular floor walks to monitor standards.
• Schedule and manage shifts and allocate tasks.

Skills

Customer orientation

Interpersonal skills

Financial understanding

Planning and organizational skills

Staff training and mentoring

Stock control knowledge

Education

Grade 12 or higher qualification

Job description

Assistant Retail Store Manager (high-end & Luxury) – POS25217

Based :

Greenpoint , Cape Town

Salary :

Daily rate – to be discussed

Minimum Requirements

• Grade 12 or higher qualification
• 2–4 years’ proven experience as a Retail Store Manager or Assistant Store Manager in a high-end store
• Previous experience managing staff, including performance management and disciplinary procedures
• Fluent in English (both written and spoken)
• Willing to work retail hours, weekends & public holidays (do get time off)
• Strong customer orientation and interpersonal skills
• Solid financial understanding of retail profit drivers and expense control
• Excellent planning, organizational, and delegation skills
• Ability to work within a structured environment and apply company principles strictly
• Experience training and mentoring new or junior staff
• Strong administrative and reporting skills
• Knowledge of stock control and inventory management
• Ability to communicate effectively with Head Office

Key Responsibilities (not limited to)

Operational & Store Management

• Oversee daily store operations to ensure smooth running of all functions
• Complete, review, and submit daily reports (DMA)
• Conduct regular floor walks to monitor standards and execution
• Ensure compliance with company policies, procedures, and operational standards

Staff Management

• Schedule and manage shifts
• Allocate and delegate tasks to team members
• Train, guide, and mentor staff
• Enforce company policies, including performance and discipline when required
• Drive succession planning and staff development

Financial & Administrative Control

• Manage and control expenses within budget
• Ensure accurate and timely daily cash-ups and banking processes
• Monitor and authorize returns, staff sales, and gift voucher usage
• Control payroll submissions, HR reporting, and wage projections
• Manage ad hoc payments and prevent any abuse of staff discounts
• Monitor tele usage and other variable expenses to remain within budget

Stock & Merchandising

• Oversee stock control, daily / weekly cycle counts, and adherence to schedules
• Sign off stock received in the Goods Received Register (GRR)
• Ensure correct stock rotation, merchandising standards, and loss prevention controls
• Communication & Reporting
• Customer Service
• Targets & Performance

Closing Date : 15 September 2025

How to Apply

If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to jobsemporium.co.za .

Use reference : Assistant Retail Store Manager – POS25217 the subject line of your email.

Please Note

Should you not hear from us within 21 working days , kindly consider your application unsuccessful . We take every measure to ensure your personal information is securely stored in our database, in line with data protection regulations