Assistant Retail Store Manager

Emporium Human Capital; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A retail company in Cape Town is seeking an experienced Assistant Retail Store Manager to oversee daily operations and manage staff. The ideal candidate will have a strong background in retail management with a focus on customer service and financial control. Responsibilities include staff scheduling, expense management, and stock oversight. Candidates should hold at least a Grade 12 qualification and have proven experience in a high-end retail environment.

Qualifications

• 24 years proven experience as a Retail Store Manager or Assistant Store Manager in a high-end store.
• Experience training and mentoring new or junior staff.
• Strong administrative and reporting skills.

Responsibilities

• Oversee daily store operations to ensure smooth running of all functions.
• Schedule and manage shifts.
• Manage and control expenses within budget.
• Oversee stock control, daily / weekly cycle counts.
• Prepare and present reports as required.

Skills

Staff management

Customer orientation

Financial understanding

Planning and organization

Communication

Education

Grade 12 or higher qualification

Job description

Assistant Retail Store Manager POS25232

Based : Waterfront Cape Town

Salary : R12 000 - 15 000.00 pm

Minimum Requirements

• Grade 12 or higher qualification
• 24 years proven experience as a Retail Store Manager or Assistant Store Manager in a high-end store
• Previous experience managing staff, including performance management and disciplinary procedures
• Fluent in English (both written and spoken)
• Willing to work retail hours, weekends & public holidays (do get time off)
• Strong customer orientation and interpersonal skills
• Solid financial understanding of retail profit drivers and expense control
• Excellent planning, organizational, and delegation skills
• Ability to work within a structured environment and apply company principles strictly
• Experience training and mentoring new or junior staff
• Strong administrative and reporting skills
• Knowledge of stock control and inventory management
• Ability to communicate effectively with Head Office

Key Responsibilities

• Operational & Store Management
  • Oversee daily store operations to ensure smooth running of all functions
  • Complete, review, and submit daily reports (DMA)
  • Conduct regular floor walks to monitor standards and execution
  • Ensure compliance with company policies, procedures, and operational standards
• Staff Management
  • Schedule and manage shifts
  • Allocate and delegate tasks to team members
  • Train, guide, and mentor staff
  • Enforce company policies, including performance and discipline when required
  • Drive succession planning and staff development
• Financial & Administrative Control
  • Manage and control expenses within budget
  • Ensure accurate and timely daily cash-ups and banking processes
  • Monitor and authorize returns, staff sales, and gift voucher usage
  • Control payroll submissions, HR reporting, and wage projections
  • Manage ad hoc payments and prevent any abuse of staff discounts
  • Monitor telephone usage and other variable expenses to remain within budget
• Stock & Merchandising
  • Oversee stock control, daily / weekly cycle counts, and adherence to schedules
  • Sign off stock received in the Goods Received Register (GRR)
  • Ensure correct stock rotation, merchandising standards, and loss prevention controls
• Communication & Reporting
  • Ensure effective communication with Head Office and internal teams
  • Prepare and present reports as required
• Customer Service
  • Maintain high levels of customer service and store presentation
• Targets & Performance
  • Monitor performance against targets and implement corrective actions as needed

How to Apply

If you meet the above criteria and are ready to take your career to the next level, please send your updated CV to