Assistant Retail Manager

One And Only Cape Town; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A luxury hotel in Cape Town is seeking an Assistant Retail Manager to oversee daily retail operations and ensure exceptional guest service. The successful candidate will assist in leading a team, managing sales, and maintaining a positive working environment. Experience in sales techniques and a proactive approach to customer service are essential. Join a dynamic team focused on creating memorable experiences for guests.

Benefits

Competitive salary

Opportunities for growth

Team-oriented environment

Qualifications

• Must assist in motivating team members to perform at high service levels.
• Ability to maintain open communication with the Retail Manager.
• Experience in sales leadership and proactive customer service.

Responsibilities

• Assist Retail Manager in daily operations of the retail store.
• Ensure guest satisfaction and manage team performance.
• Lead sales techniques development for the team.

Skills

Sales techniques

Customer communication

Team leadership

Initiative

Job description

Assistant Retail Manager

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests' stay to bring their dreams and desires to life.

We tailor every aspect of our guests' stay to bring their dreams and desires to life.

With an atmosphere that's chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests' expectations at every possible turn. Set in the vibrant heart of Cape Town's waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences.

The warm South African charm is one of our most unique and valued assets.

With abundant knowledge and generosity, we anticipate our guest's every need and surpass expectations.

Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure.

This is not simply our job, it's our passion.

Job Summary

The Assistant Manager is fully responsible and assigned to the duties of assisting the Retail Manager with the day to day running and operations of the retail store. To ensure his / her assigned duties are executed to One&Only standards, and to ensure proper delivery of highly personalised service with attention to detail. She / he also must maintain strong and healthy communication with the Retail Manager and assist in motivating the team to perform to the highest levels of service.

Key Responsibilities

• Looks after his / her assigned guests in all aspects and ensures % guest satisfaction.
• Be punctual and subscribe to the shift times in the best interests of the store, resort and its guests.
• Promote new ideas and aspects of concern and difficulty to relevant department heads and ensure that lines of communication are always open.
• Help maintain a positive and safe working environment.
• Lead team members in maintaining punctuality, grooming standards, coordination and completing their assigned duties.
• Demonstrates initiative, proactively suggest new services and anticipate guest needs.
• Share knowledge and skills with other colleagues.
• Communicate guest complaints and compliments to the Retail Manager.
• Attend training sessions as assigned by the Retail Manager.

Sales Generation

• Assist and support development of sales techniques for the team in order to maximise sales through training.
• Demonstrate Sales Leadership by playing an active role on the shop floor by being present, available and visible.
• Ensure timely completion of Admin Duties in accordance to orders and deadlines.

Customer Service

• Follow up with team and manager to maintain and constant client communication and service delivery.
• Assist in shipping of all guest purchases.

Operations

• Ensure accurate and timely processing of all International Orders, from start to finishing of the OC and PO to arrival on floor and costing of item correct.
• Communicate inventory needs to management to sort business goals.
• Manage stock take procedures according to stocktake SOP.
• Log accurate sales and sales logs to Head Office on a weekly basis.

Merchandising and Visual

• Assure shop floor clean and tidy at all times.
• Assist in / delegate change in shop floor for exciting displays.
• Ensure Shop windows are always clean and fresh, new ideas show case what Neo has to offer.

Health and Safety

• To be aware of and comply with safe working practices as stipulated under the Health and Safety Acts as applicable to your place of work.
• This will include your awareness of any specific hazards.
• To report any defects in the building or equipment according to hotel procedure.
• To ensure that any accidents to staff, guests or visitors are reported in accordance with correct procedures.
• To attend Fire, Health and Safety training and to be fully conversant with and abide by all rules concerning Fire, Health and Safety.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.