Assistant Restaurant Manager

Alliance Foods SA (Pty) Ltd.; Qonce; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent food service company in South Africa is looking for an Assistant Restaurant Manager (ARM) to support the Restaurant General Manager. This development role will prepare individuals for future ARM positions, focusing on achieving customer satisfaction and operational excellence. Responsibilities include shift management, employee performance monitoring, and implementing training programs. Ideal candidates are team-oriented and demonstrate leadership skills. This position offers career progression opportunities within the organization.

Responsibilities

• Assist in achieving CHAMPS Standards to exceed customer expectations.
• Learn to manage shifts according to Company Policies.
• Allocate responsibilities and monitor performance.
• Ensure employees follow maintenance procedures.
• Learn forecasting and scheduling of labor.

Job description

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM). Reporting to the Restaurant General Manager, the successful incumbent/s will be part of a development programme aimed at getting them ready for future ARM positions that may arise in the business.

Responsibilities

• Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
• Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
• Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
• Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
• Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
• Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
• Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
• Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
• Support and demonstrate our How We Win Together principles acting as a role model and providing leadership withHeart,SmartandCourage