Assistant Restaurant Manager

Newmark Hotels; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A hospitality group in Cape Town is seeking an Assistant Restaurant Manager to support daily operations. The role requires strong communication skills, attention to detail, and a minimum of 2–3 years' experience in a fast-paced restaurant environment. Responsibilities include leading staff, ensuring compliance with operational standards, and delivering exceptional guest service. This position may involve flexible working hours, including weekends and holidays.

Qualifications

• Minimum of 2–3 years' experience in a similar role within a busy restaurant.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Ensure compliance with company policies and procedures.
• Conduct regular staff briefings for effective communication.
• Assist in planning and controlling restaurant operations.
• Oversee proper table settings and presentation.
• Deliver outstanding guest service and handle requests promptly.

Skills

Strong verbal and written communication skills

Exceptional attention to detail

Interpersonal abilities

Customer service orientation

Job description

Overview

Job Advert SummaryThe Assistant Restaurant Manager supports the Restaurant Manager in overseeing the daily operations of the restaurant, ensuring exceptional guest experiences, staff performance, and adherence to all operational standards.

Minimum Requirements

• Minimum of 2–3 years' experience in a similar role within a busy, high-paced restaurant or hospitality environment.
• Strong verbal and written communication skills.
• Exceptional attention to detail, initiative, and interpersonal abilities.
• Highly responsible, reliable, and trustworthy.
• Professional appearance and demeanour; commitment to always acting in the best interest of the company.
• Strong customer service orientation with a guest-centric mindset.
• Ability to work flexible hours, including shifts, weekends, and holidays.

Duties and Responsibilities

• Ensure full compliance with all company policies, procedures, and standard operating procedures (SOPs).
• Attend management meetings and conduct regular staff briefings to ensure effective communication across the team.
• Assist in planning, directing, and controlling restaurant operations, including staff rostering and supervision.
• Conduct regular stock takes and collaborate with the F&B Controller to manage beverage inventory and cost control.
• Identify training needs and implement appropriate staff development initiatives.
• Maintain full knowledge of the menu, daily specials, and seasonal offerings, ensuring all relevant staff are well-informed.
• Liaise closely with the kitchen team regarding menu changes and communicate updates to front-of-house staff.
• Ensure that uniform standards are maintained and that all staff are well-groomed and presentable.
• Oversee proper table settings and presentation in line with company standards.
• Deliver outstanding guest service by handling requests and complaints promptly and courteously.
• Ensure accurate billing and timely presentation of guest accounts.
• Demonstrate exemplary personal presentation, demeanour, and attitude to enhance guest satisfaction.
• Complete daily void and negative posting reports, ensuring accurate records for management review.
• Oversee daily cash-ups, ensuring accuracy and preventing negative balances.
• Monitor and maintain targeted food and beverage cost percentages.
• Report maintenance issues promptly to the Maintenance Department.
• Uphold the highest standards of hygiene and cleanliness throughout the restaurant.
• Perform additional duties as reasonably required to support the team and business.