Assistant Purser: Cruise Guest Services & Admin Lead (Single Cabin)

Holland America Line; Cape Town; On-site; ZAR 512 000 - 855 000; Full time

Job summary

A global cruise line is seeking an Assistant Purser in Cape Town, South Africa. This role involves supervising guest services, coordinating administrative processes, and ensuring exceptional service delivery. Candidates should have cruise ship experience, strong communication skills, and be motivated to go above and beyond in guest service. This position includes competitive salary packages and a vibrant work environment.

Benefits

Competitive salary package

Company-paid travel to and from the ship

Access to exclusive areas onboard

Learning and development opportunities

Dynamic work environment

Qualifications

• Must have strong guest service foundation and motivation to excel in responsibilities.
• Excellent social skills and a warm, friendly personality are essential.
• Proficiency in additional languages is an advantage.

Responsibilities

• Supervise Guest Services Officers ensuring adherence to hotel policies.
• Assist in scheduling staff and managing guest complaints.
• Work closely with port officials and prepare guest documentation.

Skills

Cruise ship experience

Front Desk computer programs

Excellent command of English

Knowledge of immigration and clearance requirements

Ability to deal with complex issues

Knowledge of additional languages

Outstanding service delivery

Education

Graduate of a recognized hotel or business school or 2-year experience as Front Desk Supervisor or Assistant Manager

Tools

M / S Office

Job description

A global cruise line is seeking an Assistant Purser in Cape Town, South Africa. This role involves supervising guest services, coordinating administrative processes, and ensuring exceptional service delivery. Candidates should have cruise ship experience, strong communication skills, and be motivated to go above and beyond in guest service. This position includes competitive salary packages and a vibrant work environment.