Assistant Manager Operations

Wns Global Services; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading BPO services provider in Durban is seeking a talented Call Centre Team Leader / Assistant Manager. This role focuses on leading, mentoring, and developing a team of inbound Sales Agents to meet performance indicators in a fast-paced environment. Ideal candidates will have a background in sales management and experience in a contact centre environment.

Qualifications

• Minimum of 2 Years management experience in a sales-focused contact centre.
• Proven track record in achieving business outcomes.
• Experience managing Omni-channel sales.

Responsibilities

• Lead and develop inbound Sales Agents.
• Create a positive sales culture.
• Deliver against client and internal business performance indicators.

Skills

Leadership

Coaching

Sales Management

Performance Monitoring

Education

Matric / Grade 12

Relevant tertiary qualification

Job description

Job Description

This role is ideal for a talented, motivated and dynamic Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of inbound Sales Agents to deliver against client and internal business performance indicators (KPIs, CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive Sales culture in a customer centric and high-performance environment, with an engaged team

Qualifications

Essential

• Matric / Grade 12 or equivalent, with English and MathematicsPreferred
• A relevant tertiary qualification an advantageExperience Required Essential
• Proven track record of delivering against client, customer and business outcomes.
• Minimum of 2 Years management experience working in a fast paced sales and customer centric contact centre environment Preferred
• Experience managing Omni-channel sales and customer operations
• 2+ Years’ experience working within a BPO contact centre
• Relevant working experience with UK customers in a contact centre environment an advantage