Assistant Manager : B-Bbee Complaints Handling X2

Nefcorp; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading government agency in Pretoria is seeking an Assistant Manager for B-BBEE Complaints Handling. The role involves developing and overseeing complaints handling systems, ensuring compliance, and improving processes. Candidates should possess a diploma or degree in public administration and have 3-5 years of relevant experience. The position offers a fixed-term contract with market-related remuneration.

Qualifications

• 3-5 years' relevant experience in complaints handling and resolution.
• Knowledge of legal frameworks such as PFMA and National Treasury Regulations.
• Ability to implement effective complaints handling methodologies.

Responsibilities

• Handle complaints lodged with the commission as per established procedures.
• Maintain and update the complaints database and tracking system.
• Coordinate complaints that can be resolved through alternative dispute resolution.

Skills

Complaints handling

Analytical skills

Knowledge of B-BBEE Act

Education

National Diploma / Degree in Public Administration or Business Administration / Economic Science / Law

Job description

Overview

Assistant Manager : B-BBEE Complaints Handling

Listing reference : nef_

Listing status : Online

Apply by : 9 December

Position summary

Job category : Government and NGO

Contract : Fixed Term Contract

Remuneration : Market Related

EE position : No

Introduction To develop complaints handling system, procedures and processes and report on complaints trends.

Responsibilities

• Handle complaints lodged with the commission in line with established procedures and processes. Develop and implement fast track procedures and processes to attend and resolve clients' complaints. Review the complaints handling systems and provide recommendations to improve efficiency of the sub division. Evaluate the complaints handling system.
• Maintain and update the complaints database and tracking system. Monitor compliance with turnaround times for dealing with complaints. Submit weekly reports on delays in the management of complaints. Ensure that clients are informed of the reference numbers allocated to their complaints as well as progress regarding their complaints.
• Screening and analysing of complaints. Ensure correct implementation of the methodology for screening and analysis of complaints. Ensure categorisation of complaints. Identify and record complaints for investigations. Identify and refer complaints to other enforcement institutions. Identify and assess complaints for referral to higher authorities for direction. Identify and record complaints that can be resolved through alternative dispute resolution processes. Coordinate complaints that can be resolved through alternative dispute resolution processes. Maintain and ensure consistency in the application of alternative dispute resolution processes. Maintain records of the number and nature of complaints resolved through alternative dispute resolution processes.

Qualifications

• National Diploma / Degree in Public Administration or Business Administration / Economic Science / Law.
• 3-5 years' relevant experience in complaints handling and resolution.
• Knowledge of the Constitution, PFMA, National Treasury Regulations, and B-BBEE Act.