Assistant Manager

Profile Personnel; Mthatha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Mthatha is seeking an Assistant Manager to support the Store Manager in daily operations. The ideal candidate will possess strong customer service and communication skills and have 1–3 years of experience in retail management. Responsibilities include supervising staff, managing stock control, and ensuring excellent customer service. This role requires flexibility for retail hours. Competitive salary offered.

Qualifications

• 1–3 years retail supervisory or assistant management experience.
• Strong customer service, communication, and people-management skills.
• Willingness to work retail hours, including weekends and shifts.

Responsibilities

• Support the Store Manager in day-to-day operations.
• Supervise retail staff and manage shift planning.
• Deliver excellent customer service.
• Assist with stock control and merchandising.
• Oversee cash handling and end-of-day reconciliations.
• Monitor store performance and drive sales targets.

Skills

Customer service skills

Communication skills

People-management skills

Stockroom procedures knowledge

Merchandising skills

POS systems knowledge

Computer literacy (POS, Excel, email)

Education

Matric / Grade 12

Retail or Management qualification

Job description

Assistant Manager

Required for a retail store based in Mthatha.

Requirements

• Matric / Grade 12 (Retail or Management qualification advantageous).
• 1–3 years retail supervisory or assistant management experience.
• Textiles background is preferred, but is not a must.
• Must have a valid driver’s licence and own vehicle.
• Strong customer service, communication, and people-management skills.
• Knowledge of retail operations including stockroom procedures, merchandising, and POS systems.
• Ability to manage staff performance, address issues, and maintain morale in a busy environment.
• Basic to intermediate computer literacy (POS, Excel, email).
• Willingness to work retail hours, including weekends, public holidays, and shifts.

Key responsibilities

• Support the Store Manager in the full day-to-day running of the store.
• Supervise retail staff, manage shift planning, and ensure strong sales-floor coverage.
• Deliver excellent customer service and handle escalated customer queries professionally.
• Assist with stock control, receiving, replenishment, merchandising, and maintaining visual standards.
• Oversee cash handling procedures, float management, banking, and end-of-day reconciliations.
• Monitor store performance, help drive sales targets, and ensure promotions are correctly implemented.
• Maintain store cleanliness, safety, loss prevention, and compliance with retail policies.
• Act as Store Manager in their absence, ensuring smooth store operations.
• Store lock ups.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.