Assistant Manager

Cash Crusaders; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail organization in South Africa is seeking an experienced Assistant Store Manager to drive operational success, customer satisfaction, and team development. You will be responsible for achieving sales objectives, managing inventory, delivering exceptional customer service, and training staff. Strong leadership and communication skills are required, along with the ability to work retail hours and potential relocation. Competitive compensation and opportunities for growth will be provided.

Qualifications

• Proven experience in a retail management or supervisory role.
• Strong leadership, communication, and organisational skills.
• High attention to detail and a results-driven mindset.
• Ability to work retail hours, including weekends and public holidays.
• Must be willing to relocate based on business requirements.

Responsibilities

• Achieve and exceed store sales objectives.
• Maximise income streams and monitor overall store performance.
• Deliver an exceptional in‑store customer experience.
• Support training and development of store employees.
• Ensure compliance with all company policies and procedures.

Skills

Leadership skills

Organizational skills

Communication skills

Attention to detail

Job description

Are you a driven, people-focused leader with a passion for retail excellence? Join our dynamic team as an Assistant Store Manager and play a key role in driving operational success, customer satisfaction, and team development.

Key Responsibilities

Operational Management

• Achieve and exceed store sales objectives.

• Maximise income streams, including add‑ons, gross profit, and other revenue opportunities.

• Drive and monitor overall store performance.

• Ensure consistent implementation of merchandising and marketing standards.

• Execute all marketing initiatives effectively.

• Attract and retain a loyal and growing customer base.

Inventory Management

• Oversee stock control processes to ensure optimal inventory levels.

• Maintain accurate records of stock movement and shrinkage.

• Support the implementation of best practices to improve store profitability.

Customer Service

• Deliver an exceptional in‑store customer experience and ensure customer expectations are consistently exceeded.

• Review and action Mystery Shopper reports to improve service delivery.

• Manage and resolve product and retail‑related customer complaints promptly.

• Foster a culture of customer‑centric service among all team members.

People Management

• Support the training, coaching, and development of store employees to ensure competency and growth.

• Implement effective succession planning within the team.

• Drive consistent and fair performance management practices.

• Promote positive employee relations and maintain high levels of staff engagement.

Administration

• Ensure compliance with all company policies, procedures, and system requirements.

• Oversee daily operational checks, including cash‑ups, safe checks, and alarm checks.

• Maintain accurate and up‑to‑date administrative files and reports.

Requirements

• Proven experience in a retail management or supervisory role.

• Strong leadership, communication, and organisational skills.

• High attention to detail and a results‑driven mindset.

• Ability to work retail hours, including weekends and public holidays.

• Must be willing to relocate based on business requirements.