Assistant Manager

Wns Global Services; Durban North; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading Business Process Management firm in Durban North is seeking a talented Call Centre Team Leader / Assistant Manager to lead and mentor a team of Sales and Service Agents. The candidate will be responsible for ensuring high performance against client KPIs and fostering a positive team culture. This role offers the chance to make an impact in customer interactions and support our mission of operational excellence.

Qualifications

• Passionate about leading, motivating, mentoring, and coaching a team.
• Strong focus on delivering against client and internal business deliverables.

Responsibilities

• Lead and develop a team of Sales and Service Agents.
• Create a positive environment and culture aimed at solving customer issues.
• Facilitate transactions for UK based customers wanting to trade vehicles.

Job description

Company Description

WNS (Holdings) Limited (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

WNS South Africa has been in operation since

• and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing people.

Why join us?

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

This role is ideal for a talented, motivated and dynamic Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Sales and Service Agents to deliver against client and internal business deliverables (KPIs, CBBs and SLAs) in an environment where change is a constant. The Assistant Manager is responsible for creating a positive environment and culture with an engaged team aimed at solving for our internal and external customers by finding suitable solutions.

The overall purpose of the campaign is to facilitate the transaction of UK based customers wanting to trade their vehicles via an online platform.

Qualifications

Sales and Customer Service