Assistant Hotel Manager

Executiveplacements.Com - The Job Portal; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality recruitment agency is seeking an Assistant Hotel Manager for a property in Franschhoek, Cape Town. The ideal candidate will have at least 5 years of hotel management experience and strong leadership skills. Responsibilities include ensuring guest satisfaction, managing departmental budgets, and conducting training sessions. A diploma in hospitality management is beneficial. This role offers competitive compensation and the opportunity to thrive in a dynamic environment.

Qualifications

• Minimum of 5 years' experience in hotel management or a similar leadership role.

Responsibilities

• Ensure world-class service is consistently delivered to guests.
• Monitor equipment usage and stock consumption.
• Attend meetings to stay informed of developments.
• Conduct regular training on SOPs.

Skills

Ability to operate confidently in a fast-paced environment

Effective complaint handling

Exceptional team leadership

Superior communication skills

Strong financial acumen

High standard of integrity

Education

Diploma in Hospitality Management or Tourism

Tools

MS Office

Protel PMS

Job description

Overview

Our Client is looking for an Assistant Hotel Manager to join their team.

Location: Franschhoek, Cape Town. Salary: MR Monthly.
Job Ref: JHB. Recruitment: IntelliStaff.
Date posted: Thursday, June 19.

Responsibilities

• Ensure world‑class service is consistently delivered to all guests, as measured by online reputation metrics and direct guest feedback.
• Work with relevant teams to ensure policies, processes, and standards affecting guest safety, security, and preferences are effectively implemented.
• Monitor equipment usage and stock consumption, ensuring efficiency and minimizing waste.
• Develop, implement, and monitor systems to capture and communicate guest preferences while respecting privacy.
• Attend daily, weekly, and monthly meetings to stay informed of all developments within the team and organization.
• Have detailed knowledge of all Front Office, Housekeeping, and F&B procedures to provide constant guidance.
• Foster a positive environment that promotes employee engagement and commitment to roles.
• Provide timely feedback and conduct performance appraisals for the hotel team according to required standards.
• Enforce discipline as necessary, in line with the Code of Conduct.
• Collaborate with third‑party suppliers to ensure excellent service to the organization and guests.
• Prepare and propose the annual budget, working closely with finance and purchasing teams to ensure inventory and par stock levels support consistent quality service.
• Manage department rosters, attendance, and leave balances to control staffing costs.
• Monitor Night Auditors, ensuring adherence to standards and procedures for accurate financials.
• Regularly check the reconciliation of all floats to ensure accuracy and rule out discrepancies.
• Conduct regular training on SOPs and ensure the team remains up‑to‑date with relevant procedures.
• Identify and communicate opportunities for quality improvement, ensuring follow‑through on implementation.

Skills and Attributes

• Ability to operate confidently in a fast‑paced and challenging environment.
• Effective complaint handling.
• Exceptional team leadership and management skills.
• Superior communication and interpersonal skills.
• Strong financial acumen.
• High standard of personal and professional integrity.

Experience & Qualifications

• Minimum of 5 years' experience in hotel management or a similar leadership role within the hospitality industry.
• Diploma in Hospitality Management or Tourism (beneficial).

Advanced computer skills, including MS Office (e‑mail and internet).

Experience with Protel PMS (advantageous).

Valid driver's license.