ASSISTANT GROUPS RESERVATIONS CONSULTANT – CAMPS BAY – WESTERN CAPE

Tych Business Solutions; Cape Town; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A hospitality services provider in Cape Town is seeking an Assistant Group Reservations Consultant. The role demands a detail-oriented individual with at least 2 years of experience in hotel reservations. Proficiency in hotel reservations systems, particularly Opera, is preferred. Strong communication skills and the ability to work under pressure are essential. This position offers the chance to support a dynamic team dedicated to creating memorable client experiences.

Qualifications

• Minimum 2 years’ experience in hotel reservations or a similar role.
• Good verbal and written communication skills in English.
• Strong teamwork and collaboration with other hotel departments.

Responsibilities

• Support the reservations team in managing bookings.
• Provide exceptional service and address client needs.
• Work effectively under pressure to meet deadlines.

Skills

Customer service orientation

Strong communication skills

Organizational skills

Attention to detail

Multitasking

Education

Grade 12 or equivalent

Tools

Opera hotel reservations systems

Microsoft Office Suite

Job description

Responsibilities

We are seeking a detail-oriented, customer-focused Assistant Group Reservations Consultant who thrives in a collaborative and dynamic environment. If you have a passion for organisation and excellence, this role offers you the opportunity to support our reservations team. Your strong communication skills, enthusiasm for providing exceptional service, and ability to manage online bookings efficiently will be essential in this exciting position. Embrace the chance to grow professionally while being part of an extraordinary team dedicated to creating memorable experiences for our clients.

Requirements

• Grade 12 or equivalent
• Minimum 2 years’ experience in hotel reservations, hotel front office or a similar role
• Proficiency in hotel reservations systems, Opera preferred
• Understanding of hotel group booking policies and pricing strategies
• Communications – must be a strong communicator in verbal and written forms
• Good verbal and written communication skills in English
• Strong organizational and multitasking skills
• High attention to detail and accuracy in handling bookings and contracts
• Ability to work under pressure and meet tight deadlines
• Customer service orientation with a problem-solving mindset
• Strong teamwork and collaboration with other hotel departments
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)