Assistant General Manager

ABC Worldwide; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A hospitality company in Cape Town is seeking an Assistant General Manager to oversee daily operations and enhance customer service for tour groups and individuals. The ideal candidate should possess strong organizational skills and a proactive attitude, with experience in supervisory roles preferred. This full-time position offers opportunities for professional growth.

Qualifications

• Previous experience in a customer-facing or supervisory role is preferred.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Responsibilities

• Ensure the smooth coordination of tour group arrivals, stays and departures.
• Provide exceptional service to all customers maintaining high satisfaction levels.
• Assist the General Manager in overseeing daily operations ensuring efficiency.
• Monitor and manage staff performance providing guidance and support.
• Supervise and motivate team members to deliver excellent service.

Skills

Restaurant Experience

Hospitality Experience

Assistant Manager Experience

Management Experience

Accounting

Conflict Management

Computer Literacy

Hotel Management

Leadership Experience

P&L Management

Supervising Experience

Restaurant Management

Job description

Position Title

Assistant General Manager

Reports To

General Manager

Job Purpose

The Assistant General Manager will support the General Manager in overseeing daily operations with a focus on providing excellent service to tour groups and individual customers. This role requires attention to detail, strong organizational skills, and the ability to adapt quickly. While industry‑specific training will be provided the ideal candidate must demonstrate an understanding of business operations and customer service excellence.

Key Responsibilities

Customer and Tour Group Management

• Ensure the smooth coordination of tour group arrivals, stays and departures.
• Provide exceptional service to all customers maintaining high satisfaction levels.
• Build and maintain relationships with tour operators and clients to encourage repeat business.

Operational Support

• Assist the General Manager in overseeing daily operations ensuring efficiency and adherence to company standards.
• Monitor and manage staff performance providing guidance and support as needed.
• Address and resolve customer issues or complaints promptly and professionally.

Staff Coordination

• Supervise and motivate team members to deliver excellent service.
• Coordinate staff schedules to ensure proper coverage during peak and off‑peak periods.
• Support training initiatives to improve team performance and knowledge.

Business Oversight

• Assist in monitoring business performance and implementing improvements to enhance operations.
• Work closely with the General Manager to meet financial targets and control expenses.
• Ensure compliance with all company policies and procedures.

Administrative Duties

• Maintain accurate records of operations including customer feedback and staff performance.
• Assist in preparing reports for the General Manager to review.
• Handle basic administrative tasks related to day‑to‑day operations.

Key Requirements

Experience & Skills

• Previous experience in a customer‑facing or supervisory role is preferred.
• Basic understanding of business operations; training will be provided.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.

Personal Attributes

• Proactive, attentive to detail and adaptable to changing priorities.
• Professional and approachable demeanor.
• A team player with the ability to lead and motivate others.

Additional Requirements

• Availability to work flexible hours including weekends and holidays.
• Must be committed to learning the business and applying training effectively.

Working Conditions

• Fast‑paced environment focused on tour group and customer satisfaction.
• Hands‑on role requiring close interaction with staff and customers.
• Opportunity for growth within the company through demonstrated performance.

Key Skills

• Restaurant Experience
• Hospitality Experience
• Assistant Manager Experience
• Management Experience
• Accounting
• Conflict Management
• Computer Literacy
• Hotel Management
• Leadership Experience
• P&L Management
• Supervising Experience
• Restaurant Management

Employment Details

Employment Type: Full Time

Vacancy: 1