Assistant Front Office Manager

Mercure Hotels; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A reputable hotel chain in Durban, South Africa, seeks an experienced Assistant Front Office Manager. This role involves overseeing front office operations, coaching staff, and ensuring exceptional guest service. The ideal candidate is dynamic, bilingual in English and Arabic, and possesses strong leadership skills. A Degree or Diploma in Hospitality Management is preferred.

Qualifications

• Dynamic and experienced candidate with excellent communication and interpersonal skills.
• Proven ability to guide and coach team members.
• Strong guest service orientation with training skills background.

Responsibilities

• Oversee daily operations of the Front Office Department.
• Coach and mentor staff to achieve service standards.
• Handle guest complaints and staff-related issues.

Skills

Excellent communication skills

Leadership

Guest service orientation

Interpersonal skills

Organizational skills

Bilingual in English and Arabic

Proficiency in Property Management Systems

Education

Degree or Diploma in Hospitality Management

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Company Description

Join to apply for the Assistant Front Office Manager role at Mercure HotelsCompany DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5, hotels, 10, restaurants and lifestyle destinations.

Here, we believe in you and what you bring to the table.

There are many opportunities for development and advancement.

Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet.

Together, we embody the vision of responsible hospitality.

Job Description

We are seeking a dynamic and experienced Assistant Front Office Manager to join our team in Jeddah, Saudi Arabia.

Responsibilities

• Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
• Assist in managing sub-departments within Front Office to maintain high standards of customer service
• Coach and mentor staff to achieve and exceed service standards
• Analyze billing instructions and ensure accuracy of agent invoices
• Monitor and manage department expenses in accordance with occupancy and budgets
• Implement and encourage innovative ideas for improving guest experience and operational efficiency
• Ensure effective communication between Front Office staff and other departments
• Handle guest complaints and staff-related issues promptly and effectively
• Assist in the preparation and management of annual budgets for related areas
• Conduct regular assessments to maintain health and safety standards within the department
• Identify training needs and coordinate staff development programs
• Assist in recruitment and performance management of Front Office staff
• Act as House Manager when required
• Ensure accurate and timely submission of all reports and relevant administrative work
• Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces

Qualifications

• Well-organized and creative candidate with excellent communication and interpersonal skills, who can display a "passion for perfection" and work in a dynamic environment.
• Proven ability to guide and coach team members
• Bilingual in English and Arabic
• Operational knowledge and proficiency in Property Management System
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
• Excellent leadership, written / verbal communication and interpersonal skills
• Superior leadership & coaching skills with a proven track record of developing and motivating career-minded professionals
• Strong guest service orientation and training skills background required
• Able to balance a variety of conflicting priorities while considering all aspects of the job
• A working knowledge of a third language and its application in the hotel and hospitality operation is an asset
• Highly organized, results-oriented with the ability to be flexible and work well under pressure
• Degree or Diploma in Hospitality Management is an asset
• Seniority level: Mid-Senior level
• : Full-time
• Job function: Other, Hospitality