Assistant Executive Housekeeper

MORE Collection; Mpumalanga; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A luxury hospitality company in KwaZulu-Natal is seeking an Assistant Executive Housekeeper to maintain high cleanliness standards and manage the housekeeping staff. The role requires at least 3 years of experience in housekeeping, with strong leadership skills and knowledge of 5-star standards. Key responsibilities include overseeing housekeeping operations, guest interactions, and inventory management. A commitment to sustainable practices is essential.

Qualifications

• Minimum 3 years in a housekeeping role within a lodge, guesthouse, or hotel.
• At least 1 year in a supervisory role.
• Experience in a luxury hospitality environment is highly advantageous.

Responsibilities

• Oversee daily housekeeping activities including room cleaning, laundry, and turndown service.
• Supervise and guide housekeeping staff, ensuring high performance and morale.
• Manage stock levels of cleaning supplies, amenities, and linen.
• Interact professionally with guests, ensuring their needs are met with discretion.
• Assist with scheduling, rosters, and staff attendance tracking.

Skills

Leadership and team management

Advanced cleaning and laundry knowledge

Inventory and stock control

Customer service excellence

Basic computer literacy

Fluency in local languages and basic English

Education

Grade 12 (Matric)

Certificate or Diploma in Hospitality, Housekeeping Operations, Tourism, or Hotel Management

Job description

The Assistant Executive Housekeeper supports the Executive Housekeeper in maintaining the highest standards of cleanliness, presentation, and guest service across the lodge or hotel. This role ensures that housekeeping operations run smoothly, staff are well-trained and motivated, and that all rooms and public areas meet luxury hospitality standards.

Please note: This role requires you to live off-site; company transport is provided if you have your own transport.

Housekeeping Operations & Standards

• Oversee daily housekeeping activities including room cleaning, laundry, and turndown service.
• Ensure all rooms and public areas meet 4–5-star presentation standards.
• Implement and monitor eco-friendly and sustainable housekeeping practices.
• Maintain health, safety, and hygiene protocols including PPE use and chemical safety.

Team Leadership & Staff Development

• Supervise and guide housekeeping staff, ensuring high performance and morale.
• Provide on-the-job training and mentorship, especially for team members from local communities.
• Promote respectful leadership and foster a culture of pride and accountability.
• Support internal promotion and career growth within the housekeeping team.

Inventory & Stock Control

• Manage stock levels of cleaning supplies, amenities, and linen.
• Conduct regular inventory checks and ensure accurate record-keeping.
• Liaise with suppliers and ensure timely replenishment of essential items.

Guest Service & Communication

• Interact professionally with guests, ensuring their needs are met with discretion and warmth.
• Handle VIP guest requirements and special requests with precision.
• Communicate effectively with other departments to ensure seamless guest experiences.

Administration & Systems

• Assist with scheduling, rosters, and staff attendance tracking.
• Use property management systems and basic computer tools for reporting and communication.
• Maintain housekeeping records and contribute to operational reporting.

Required Skills and Experience

Education & Training

• Minimum: Grade 12 (Matric)
• Preferred: Certificate or Diploma in Hospitality, Housekeeping Operations, Tourism, or Hotel Management

Experience

• Minimum 3 years in a housekeeping role within a lodge, guesthouse, or hotel.
• At least 1 year in a supervisory role.
• Experience in a luxury hospitality environment is highly advantageous.

Skills

• Leadership and team management
• Advanced cleaning and laundry knowledge
• Inventory and stock control
• Customer service excellence
• Basic computer literacy
• Fluency in local language(s) and basic English

Knowledge

• 5-star housekeeping standards and VIP guest handling
• Health, safety, and hygiene protocols
• Sustainable housekeeping practices

Personal Attributes

• Attention to detail
• Pride in work and presentation
• Honesty and reliability
• Respectful leadership style
• Willingness to learn and mentor others