Assistant Director, Customer Experience & Operations

Gauteng Provincial Government; Gauteng; On-site; ZAR 438,000 - 536,000; Full time

Job summary

Gauteng Provincial Government seeks a Customer Service Centre Manager to lead and coordinate operations at the Bedfordview site. The role focuses on delivering efficient, professional services, monitoring standards, and driving service-improvement initiatives.

You will supervise staff, manage complaints, engage stakeholders, and report on performance metrics to inform policy and continuous improvement within Batho Pele guidelines.

Qualifications

• Minimum three-year National Diploma (NQF Level 6) in Public Administration/Business Administration Management.
• 3-5 years’ Supervisory experience in call centre/operations management.
• Valid Driver’s Licence and computer literacy.

Responsibilities

• Manage and coordinate Customer Service Centre operations.
• Supervise and guide staff; monitor performance and training.
• Oversee resolution of customer complaints and service requests.
• Liaise with stakeholders to promote customer-centric service delivery.
• Compile monthly, quarterly and annual customer service reports.

Skills

Public Administration

Business Administration

Communication skills

Writing and reporting

Problem solving

Education

National Diploma (NQF 6) in Public Administration/Business Administration Management

Tools

Driver’s License

Job description

Gauteng Provincial Government seeks a Customer Service Centre Manager to lead and coordinate operations at the Bedfordview site. The role focuses on delivering efficient, professional services, monitoring standards, and driving service-improvement initiatives.

You will supervise staff, manage complaints, engage stakeholders, and report on performance metrics to inform policy and continuous improvement within Batho Pele guidelines.