Assistant Cleaning Manager

Tsebo Solutions Group; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading service solutions provider in Gqeberha is seeking an experienced Operations Manager in the cleaning sector. The role requires managing cleaning teams, ensuring performance standards, building client relationships, and managing stock levels. Ideal candidates will have a Matric qualification, relevant tertiary education, and proven experience in cleaning operations and staff supervision. Strong organisational skills and proficiency in MS Excel are essential. Join us for a chance to contribute to high-quality service delivery.

Qualifications

• Proven experience in cleaning operations and staff supervision.
• Managing multiple sites is an advantage.

Responsibilities

• Manage cleaning teams at a site ensuring performance standards.
• Build and maintain strong client relationships.
• Manage cleaning materials and stock levels.
• Plan and schedule labour with a management system.
• Address HR matters including discipline and grievances.
• Conduct regular site inspections for compliance.
• Support contract retention through client satisfaction.

Skills

Knowledge of cleaning processes and hygiene standards

Ability to interpret SLAs and conduct site audits

Understanding of HR procedures and labour legislation

Proficiency in MS Excel and operational reporting tools

Organisational and time management skills

Education

Matric / Grade 12

Tertiary Qualification in Retail, Operations or related field

Job description

Duties & Responsibilities

• Manage cleaning teams at a particular site, ensuring performance and attendance standards are consistently met.
• Build and maintain strong client relationships through excellent service delivery.
• Manage cleaning materials and stock levels, ensuring timely replenishment.
• Using a labour management system (e.g.) PRP to plan and schedule labour to meet operational requirements.
• Address HR matters including discipline, grievances, and performance management.
• Conduct regular site inspections to ensure compliance with SLAs and quality standards.
• Support contract retention through consistent service and client satisfaction.

Skills and Competencies

• Strong knowledge of cleaning processes and hygiene standards
• Ability to interpret SLAs and conduct site audits
• Basic understanding of HR procedures and labour legislation
• Proficiency in MS Excel and operational reporting tools
• Excellent organisational and time management skills

Qualifications

• Minimum Qualification: Matric / Grade 12
• Relevant tertiary (Degree, Certificate or Diploma) in Retail, Operations / Retail Management, or related field
• Experience: Proven experience in cleaning operations and staff supervision; managing multiple sites is an advantage