Assistant Cheif Steward

Crew Life at Sea; Cape Town; On-site; ZAR 30,000 - 50,000; Full time

Job summary

A cruise line company is seeking a talented individual to lead the housekeeping department. You will ensure cleanliness and organization aboard the ship, oversee staff training and scheduling, and handle guest concerns. Previous experience in hospitality and strong leadership skills are essential. This role requires flexibility with hours and the ability to maintain high safety standards.

Qualifications

• Previous experience in a similar role, preferably in hospitality or on a cruise ship.
• Flexibility to work long hours and weekends as needed.
• Must be able to pass a background check and obtain necessary certifications.

Responsibilities

• Assist in managing the housekeeping and food and beverage departments.
• Conduct regular inspections to ensure cleanliness and safety standards are met.
• Handle and resolve any guest complaints or issues in a professional manner.

Skills

Leadership

Communication

Organization

Time management

Knowledge of safety regulations

Education

High school diploma or equivalent

Degree in hospitality or related field

Job description

Overview

Responsibilities

• Assist the Chief Steward in managing the housekeeping and food and beverage departments
• Ensure all areas of the ship are kept clean and organized according to company standards
• Monitor and maintain inventory levels of cleaning supplies, linens, and other necessary items
• Train, supervise, and schedule housekeeping and food and beverage staff
• Oversee the execution of guest requests and ensure timely and satisfactory resolution
• Conduct regular inspections to ensure cleanliness and safety standards are met
• Collaborate with other departments to ensure smooth operations and guest satisfaction
• Handle and resolve any guest complaints or issues in a professional and timely manner
• Maintain and update records of inventory, expenses, and staff performance
• Adhere to all safety and sanitation regulations and company policies
• Assist in performance evaluations and provide feedback and coaching to team members
• Assist with budget planning and cost control measures to optimize departmental expenses

Qualifications

• High school diploma or equivalent, degree in hospitality or related field is a plus
• Previous experience in a similar role, preferably in the hospitality industry or on a cruise ship
• Strong leadership and communication skills
• Excellent organizational and time-management abilities
• Ability to work well under pressure and handle multiple tasks simultaneously
• Knowledge of safety and sanitation regulations
• Proficient in English, additional languages are a plus
• Flexibility to work long hours and weekends as needed
• Must be able to pass a background check and obtain necessary certifications