Assistant Administrator – HR Operations

Jtc Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading HR service provider in Cape Town is seeking an Assistant Administrator to support the HR department's administrative needs. The role involves managing the employee lifecycle, ensuring data integrity, and providing an excellent onboarding experience for new hires. Ideal candidates should have strong customer service skills and a good level of Microsoft Excel. Previous HR experience is preferred but not required.

Qualifications

• Previous HR administration experience is preferred.
• Self-motivated with a desire to develop and maintain knowledge.
• Good understanding of customer service is required.

Responsibilities

• Assisting with end-to-end Employment Life Cycle administration.
• Provide positive onboarding experience for new starters.
• Ensure HR documents are maintained accurately and timely.

Skills

Customer service orientation

Microsoft Excel

Self-motivated

Education

CIPD / SHRM qualified (or working towards)

Job description

Job title: Assistant Administrator – HR Operations

Job Location: Western Cape, Cape Town

Deadline: November 29, 2025

Quick Recommended Links

• Jobs by Location
• Job by industries

PURPOSE OF JOB

The role of the Assistant Administrator is to support the administrative requirements of the HR department, sitting within the Group Operations Human Resources team. Delivering a full HR service supporting the employee lifecycle across the JTC Group.

MAIN RESPONSIBILITIES AND DUTIES

• Assisting with end-to-end Employment Life Cycle administration, ensuring data is recorded accurately and consistently in the HR database. This includes, but not limited to, new joiners, probation, leavers, contractual changes, absence and parental leaves.
• Provide positive on-boarding experience for new starters, from acceptance of offer through to the completion of probation. Including ongoing monitoring and support with pre-employment background screening.
• Assisting in the provision of data, organisation charts and statistical reports required by the Business, responding in accordance with agreed service levels to requests for HR data from other business areas.
• Assisting with the management of HR queries / emails, meeting the agreed SLA’s. Provide a timely service for enquiries to both internal and external customers. Utilising and / or obtaining HR knowledge to answer queries or elevate as appropriate.
• Ensure HR documents and records are maintained in an efficient, accurate and timely manner in line with internal processes.
• Providing employment references in a timely manner in accordance with best practice and regulatory requirements.
• Offering administrative support with ad hoc projects as required, including acquisitions.
• Develop knowledge of different jurisdictional processes and regulatory requirements and apply this knowledge to administrative activities.
• Actively contribute and be a key member of a multi-jurisdictional HR team building effective working relationships to ensure procedures are accurately followed.
• Maintain accuracy when handling data and ensure that the integrity of processes is maintained. Ensuring the highest standard of confidentiality and security in terms of employee data and business information and consider the impact of GDPR on all activities undertaken.
• Developing self and maintaining knowledge in relevant field at all times.
• Adhere to Risk & Compliance procedures in relation to regulatory requirements and AML legislation.
• Adhere to JTC core values and expected behaviours.
• Any other duties as deemed necessary by Management.

ESSENTIAL REQUIREMENTS

• Previous HR Administration experience is preferred but not required.
• CIPD / SHRM qualified (or working towards) is preferred, but not essential.
• Good understanding of customer service is required, including managing expectations, maintaining data quality, and prioritising to meet deadlines.
• Good level of Microsoft experience, including Excel.
• Self-motivated, keen to develop self and maintain knowledge in relevant fields.
• Administrative / Management jobs