Arranging Branch Manager, Mdantsane

Doves Funeral Services; Mdantsane; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A reputable funeral service provider in Mdantsane is seeking an Arranging Branch Manager to oversee client relations, analyze financial performance, and ensure adherence to company policies. The ideal candidate will have at least 3 years of experience in funeral arranging and a solid background in sales and marketing. You will be responsible for managing stock, debtors, and operational duties while improving service productivity. Interested candidates should submit their CV via email with the specified subject line.

Qualifications

• 3 years’ experience in a funeral arranging role is advantageous.
• Experience in sales and marketing is preferred.

Responsibilities

• Meet with the family of the deceased to discuss arrangements.
• Analyze monthly financial performance and address discrepancies.
• Ensure all debtors are authorized according to company policy.
• Manage stock control and monthly stocktaking.
• Develop and implement ideas to improve productivity.

Skills

Client relationship management

Sales and marketing expertise

Analytical skills

Financial acumen

Education

Matric/Grade 12

Valid Driver’s license

Tools

Computer literacy

Job description

KEY RESPONSIBILITIES

FUNERAL ARRANGING MEETING

1. Meet with the family of the deceased to discuss funeral arrangements and requests (Time and date, Coffins, urns, tombstones, etc.).

ANALYSE MONTHLY FINANCIAL PERFORMANCE AND DETERMINE ANY DISCREPANCIES

1. Compare actual vs budgeted figures.
2. Prepare profit and loss.
3. Determine whether action plans weren’t sufficient.
4. Discuss variances with Superior and revise the action plan.

CASH CONTROL

1. Check deposits vs DovesNet receipt report daily
2. Cash up and banking is done daily.

ENSURE ALL DEBTORS ARE AUTHORISED ACCORDING TO THE COMPANY’S CREDIT POLICY

1. Action outstanding debtors according to age analysis and identify discrepancies.
2. Advise action plans to collect outstanding debts.
3. Ensure invoices are settled and funeral files are audited before the service.
4. Investigate complaints and queries from clients and report to superiors

ONLINE PURCHASING SYSTEM

1. Adhere to limits of authority.
2. Receive online authorization and sign off the purchase order/requisition.
3. Sign off purchase orders and supporting documents for merchandise and supplies.

STOCK CONTROL

1. Coffin and wreath stock must be kept at a minimum (60 days for rural & 30 days for urban areas) – excludes showroom stock.
2. Monthly stocktaking must be done (manual) and reconciled with DovesNet stock level report.
3. Investigate variances/discrepancies and report to superior.
4. Sign and send through monthly stock take report to Head office.

ASSET CONTROL

1. Update the Asset register every month by checking the physical assets vs the register.

SALES / CUSTOMER BUSINESS

1. Refer to the operations manual and identify aspects that may cause damage, put action plans in place, determine the cost, and check against operational budget.
2. Send report to immediate superior with recommendations.
3. Achieve policy sales and funeral services units according to budget.
4. Identify opportunities and new opportunities for development.
5. Submit weekly reports on the results of the action plan.
6. Market the branch at various institutions in the area.
7. Support immediate superior with marketing initiatives and or building relationships with key players in the business community.

OPERATIONS

1. Proactive management and delivery of deadlines. Effective management and delivery of tasks against deadlines and manage expectations with various stakeholders.
2. Adhere to all relevant processes, policies, and procedures and utilize and update all associated internal systems.

FINANCIAL

1. 1(One) Idea minimum every quarter to be introduced and implemented to save money and or improve productivity, efficiency, and effectiveness within the company.

SALES/CUSTOMER BUSINESS

1. Achieve all Department Specific Contract Deliverables and balanced scorecard.
2. Proactively identify problems and manage the effective resolution of all problems. Always present solutions rather than problems - Obtain information from other parties (internal and external) being resourceful to assist in answering a problem, to obtain the most beneficial solution to the business, before asking your manager - Implement preventative action to ensure a problem does not occur again.

MINIMUM REQUIREMENTS:

1. Matric/Grade 12
2. Valid Driver’s license
3. Computer literate
4. 3 years’ experience in a funeral arranging role will be advantageous
5. Sales and Marketing experience

IF INTERESTED:

1. Email your CV to [e-mail]
2. Use the following subject line “Arranging Branch Manager – Mdantsane City Mall”