Area Manager, Soft Services & Client Excellence

Empact Group; Durban; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading facilities service provider in Durban is seeking a Mid-Senior level Manager for full-time employment in Sales and Business Development. The successful candidate will oversee operational costs, manage teams, and ensure compliance with statutory regulations. Candidates should have 3-5 years of experience in the cleaning and retail industry, with strong people management and customer service skills. This role offers an opportunity to develop long-term client relationships while ensuring service excellence.

Qualifications

• Experience in managing operational costs and providing support.
• Ability to draft, extract, and analyze reports.
• Knowledge of relevant industry-specific laws.

Responsibilities

• Manage operational coordination of Soft Services.
• Engage proactively with clients to build relationships.
• Ensure a high performing team through effective management.

Skills

People management

Customer service

Management skills

Communication skills

Financial analysis

Proactive approach

Education

3-5 Years’ experience in cleaning and Retail Industry

Experience in healthcare

Project Management experience

Valid driver's license

Tools

MS Office (Excel, Word)

Job description

A leading facilities service provider in Durban is seeking a Mid-Senior level Manager for full-time employment in Sales and Business Development. The successful candidate will oversee operational costs, manage teams, and ensure compliance with statutory regulations. Candidates should have 3-5 years of experience in the cleaning and retail industry, with strong people management and customer service skills. This role offers an opportunity to develop long-term client relationships while ensuring service excellence.